Service Desk Operator I

Our client is looking for a Service Desk Manager, To create a leadership position to manage the company’s Service Desk operations. **Responsibilities**: - Implementing and managing change - Developing, implementing, and reviewing core responsibilities and tasks - Improving performance by raising efficiency and improving available tools to enable this. -...

**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...

Control Desk Operator We're seeking a skilled Control Desk Operator to be the driving force behind efficient and seamless control desk operations based in Western Cape facility.What You'll Do: As a Control Desk Operator, you'll be the mastermind behind orchestrating the Control Desk activities. Your responsibilities will span from managing order changes with...

Our client is looking for a SERVICE DESK ANALYST. The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with the companies Service Desk operations. **Responsibilities**: - Customer Service - Remain courteous, tactful, honest and professional in all communication with other parties - Ensure that feedback and follow...

As an OTC (Over-the-Counter) Desk Manager, you will be responsible for overseeing the operations and activities of the OTC desk within a financial institution. You will play a crucial role in managing the trading and risk management functions of the OTC desk, ensuring efficient execution of trades, compliance with regulations, and effective communication...

**1. Technical Proficiency**: - Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. - ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with...

FunctieomschrijvingThe MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.2Key Roles and Responsibilities:Receive, log, validate and diagnose...

**Client Details**: **Role Responsibilities**: Contribute to the ownership, management, and maintenance of our clients support portal. Analyse data and set tactical goals for the External Service Desk. Ensure a successful and aligned transition with standard operational processes. Ensuring that the process is fit for purpose and use, and that key...

To ensure the smooth and efficient operation of the Front Desk and co-ordinate with various other departments in order to ensure personalised, prompt and flawless service to all guests. The position will also act as a ‘One Point Contact’ for all in-house guests, in case of guest requests, complaints or any other feedback. - Vast hotel front desk and...

EC&I Technician WorcesterIndustry- Wastewater sector.Requirements:The person to be a qualified electrician.Min 8 years’ experience.Some SCADA & PLC experience would be preferable.Well experienced on industrial plants, performing installations, maintenance, fault finding & corrective action activities.Should be able to attend to call-outs in cases of...

**Our client is currently looking for ten (10) Junior First Line Analyst Service Desk Contractors. **The contract period is three to six months and will be based in Northern Suburbs Cape Town. Must be able to start **1 May 2023** **Day to Day Duties** - As an employee of CC, it is a requirement to fulfil certain daily tasks and duties on time as part of...

We are seeking a dynamic and customer-focused Front Desk Coordinator with relevant experience in the beauty industry to join our team. As the first point of contact for our clients, you will play a crucial role in delivering exceptional service and creating a positive and welcoming atmosphere. **Requirements**: - Previous experience as a Front Desk...

A well know dealership is looking for a qualified F&I Manager - Used (PreOwned) Vehicles, to join their team.This is a multifaceted role that combines sales, customer service, and compliance responsibilities.Requirements:ALL Qualifications in line with F&I role (i.e. NCA, COB, FAIS, RE etc.) Experience in the automotive finance and insurance industry....

Front Office Supervisor We are currently seeking an experienced and customer-focused Front Office Supervisor to join our clients boutique hotel located in the vibrant city of Cape Town. As a well-established and highly regarded hotel, they pride themselves on delivering exceptional service and creating memorable experiences for their...

We are seeking a motivated and technically skilled Junior Service Desk Technician to join our dynamic team. This role is ideal for someone with a foundational understanding of ICT concepts and a passion for technology. You will work alongside experienced professionals, gaining hands-on experience in a wide range of ICT services and support. Key...

**The main purpose**:The main purpose of this position is to arrange, provide and implement the support and conference and exhibition services as required by internal/external clients and exhibitors. **Reporting To The**:Conference & Exhibitions Services Manager **Key responsibilities will include but are not limited to**: **1. Administrative Services** -...

I.T Support Desk Analyst:Our client, a growing Managed Service Provider company, is expanding to the Cape Town market with full-time opportunities for experienced IT Support Desk Analysts with customer call-center experience. This is an exciting position where new employees can expand their careers in IT, including substantial training and certifications...

To lead the Support Team to resolve support issues relating to REDi Supported Products and Projects. KEY SUPPORT LEAD DUTIES: - To lead the Support Team to resolve support issues relating to REDi Supported Products and Projects - Support Reporting - Support Schedule Rostering - Support Issue Monitoring and Assistance - Client Monthly Management Hours...

Overview: Providing 2nd level German - English speaking telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client. To be a successful Service Desk Agent, the individual must be customer and service...

It is the role of the FDC to welcome guests to the Sorbet store and coordinate the activities of the citizens to achieve the best possible guest service. As a Front Desk Coordinator, you are the first line of contact that guests have with the Sorbet brand, therefore a friendly, professional guest orientated approach is central to the role. - Minimum...