Ict Service Desk Administrator
2 weeks ago
Job Description**Main purpose of the job**
To assist the IT department by providing user administration support to all regional end users and office staff on desktop, cloud, and network account management as well as to administer the organization’s help desk ticketing software and triage and assign tickets and advise customers of the consequent solution.
**High level job objectives**
[Assist]Improve overall service desk response time
Ensure that all PPECB 3RD Party vendors adhere to Service Level Agreement
Assist in the effective project administration for targeted ICT Projects
To provide assistance in general user administration on a 1st line support basis
To ensure excellence in service delivery to both internal and external clients by adherence to PPECB core values.
To ensure compliance with policies and procedures.
- Job RequirementsMatric/Grade 12
Post Matric qualification in Office Administration, ICT related discipline
experience in a related environment 2-3 years
Specific work experience in a technical help desk environment.
**Knowledge**
ISO document management
Finance and Info system knowledge (Navision)
ITIL foundations knowledge
**Technical Skills/ Functional Skills**
Computer Literacy
Interpreting technical requirements
Data collection
**Competency Profile**:
Deciding and Initiating Action
Leading and Supervising
Persuading and Influencing
Analysing
Creating and Innovating
Formulating Strategies and Concepts
Planning and Organising
Delivering Results and Meeting Customer Expectations
Following Instructions and Procedures
Coping with Pressures and Setbacks
Adapting and Responding to Change
Entrepreneurial and Commercial Thinking
Achieving Personal Work Goals and Objectives Working with People
Adhering to Principles and Values
Relating and Networking
Presenting and Communicating Information
**Physical and other**
Good health (ability to sit for long hours)
**Disclaimer**: This job description is merely a summary of the typical functions of the job. It is not an exhaustive or comprehensive list of all the possible job responsibilities, tasks and duties associated with this position. Definitions of importance level: Desirable More important for this job - relatively more important for meeting most job objectives. Essential Much more important for this job - essential for meeting nearly all job objectives.
- PPECB is an equal opportunity employer and promotes compliance with the provisions of the Employment Equity Act.
-
Ict Service Desk Administrator
2 days ago
Cape Town, South Africa Secondments Recruitment Full time**Job Advert Summary**: To assist the IT department by providing user administration support to all regional end users and office staff on desktop, cloud, and network account management as well as to administer the organization’s help desk ticketing software and triage and assign tickets and advise customers of the consequent solution. **Minimum...
-
Ict Service Desk Administrator
2 days ago
Cape Town, South Africa PPECB Full timeJob Description**Main purpose of the job** To assist the IT department by providing user administration support to all regional end users and office staff on desktop, cloud, and network account management as well as to administer the organization’s help desk ticketing software and triage and assign tickets and advise customers of the consequent...
-
Ict Desk Support
3 days ago
Cape Town, South Africa Traderoot Full time**THE COMPANY** **THE ROLE** An IT Support Specialist’s role in Traderoot Africa is crucial to its operations. The IT service desk assist throughout the entire product lifecycle and ensures that all users receive help promptly. ICT Desk Support position must ensure that all technical aspects are functioning optimally. Technical hiccups can affect...
-
Service Desk Engineer
2 weeks ago
Cape Town, South Africa Adzuna ZA B C2 Full timeSERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...
-
Ict Systems Administrator
2 weeks ago
Cape Town, South Africa CTICC Full time**The main purpose**:The post-holder is responsible for providing an excellent level of 3rd line support to the CTICC IT Support Team, giving support to the whole of business in Front and Back-office functions. The role will have oversight of all ICT infrastructure. **Reporting to the**: Head of ICT **Key responsibilities will include but are not limited...
-
IT Service Desk Administrator
12 hours ago
Cape Town, South Africa RJPersonnel Full time3years - Assisting with writing, editing, and revising training manuals for new and updated software and hardware - Providing technical assistance for questions and problems - Diagnosing and identifying system errors and other issues - Following up with customers to ensure full resolution of issues - Requesting feedback and/or monitoring calls and other...
-
Service Desk Engineer
3 weeks ago
Cape Town, South Africa Plus1X Solutions (Pty) Ltd Full timeSERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...
-
Service Desk Engineer
2 weeks ago
Cape Town, South Africa Plus 1x Full timeSERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role. Key Responsibilities-Receive, log, validate and diagnose client requests,...
-
Service Desk Engineer
2 weeks ago
Cape Town, South Africa Plus 1x Full timeSERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...
-
Head: ICT Support
1 week ago
Cape Town, South Africa Varsity College Full timeDirect Reporting Line: Campus Head Vega School is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...
-
Trading Administrator
7 days ago
Cape Town, South Africa Fivewest OTC Desk Pty Ltd Full timeFivewest OTC Desk is a dynamic and innovative force in the foreign exchange and crypto markets. The cornerstone of our trading operations is our over-the-counter (OTC) desk, which stands as one of the largest for crypto trading in South Africa. Fivewest is currently seeking a Trading Administrator to join our growing Trading Desk. **About The Role**: As a...
-
Service Desk Analyst
2 days ago
Cape Town, South Africa CME Recruitment Full timeSERVICE DESK / CALL CENTRE INDUSTRY CAPE TOWN **Purpose**: The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with Service Desk operations. **Minimum requirements**: - Matric - Analysis experience (1 year) - Data management knowledge **Responsibilities**: - Customer Service o Remain courteous, tactful, honest...
-
Ict Technician
7 days ago
Cape Town, South Africa CTICC Full time**The main purpose**: Providing network connectivity for events and staff through the installation and configuration of network cabling and wireless access. Patch rooms are to be checked and maintained on a daily basis ensuring service availability. The position will be exposed to and gain technical, support, infrastructure and operational experience....
-
Ict Managed Service Manager
3 days ago
Cape Town, South Africa Motivity ICT Enablement Full time**Job overview** Develop, implement, and manage operational strategies for the region and ensuring customer service standards are maintained to the highest levels and setting performance and efficiency level objectives for the region. **Duties** Work in conjunction with the Regional Operations teams to co-create the regional operations strategyWorkclosely...
-
Ict Technician
2 days ago
Cape Town, South Africa CTICC Full time**The main purpose**: The ICT Technician regularly provides network connectivity for events and staff through the installation and configuration of network cabling and wireless access. Patch rooms are to be checked and maintained on a daily basis ensuring service availability. The position will be exposed to and gain technical, support, infrastructure and...
-
Service Desk Manager
2 days ago
Cape Town, South Africa CME Recruitment Full time**SERVICE DESK/CALL CENTRE INDUSTY** **CAPE TOWN** **Purpose**: To create a leadership position to manage the company’s Service Desk operations. **Responsibilities**: - Implementing and managing change - Developing, implementing, and reviewing core responsibilities and tasks - Improving performance by raising efficiency and improving available tools to...
-
Tsd: Service Desk
3 days ago
Cape Town, South Africa Curro Holdings Ltd Full time**Reference Number** - 15929 **Closing Date** - 2023-03-24 **Location** - Cape Town Northern **Position Type** - Temp / Contract **Job Title** - TSD: Service Desk **Availability / Start Date** - 1 April 2023 **Synopsis** - Curro is a warm and welcoming place to work. It is a place where you can contribute to the lives of children and see them grow into...
-
Service Desk Administrator
2 days ago
Cape Town, South Africa CareerCare-SA Full time**REPORTS TO**: Key Accounts Manager **SUMMARY OF POSITION** The role of an Administrator involves a great deal of multitasking. They will work with teams, oversee the operations within the Company, manage groups, coordinate with management and engage in planning according to the needs of the Company. **ROLES AND RESPONSIBILITIES** - Requests to Quote...
-
Service Desk Agent
5 days ago
Cape Town, South Africa AVI Limited Full time**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...
-
Service Desk Agent Iii
1 week ago
Cape Town, South Africa Shoprite Group Full timeClosing Date 2023/03/15 - Reference Number SHO230308-5 - Job Title Service Desk Agent III - Job Type Permanent - Location - Country South Africa - Location - Province Western Cape - Location - Town or City Cape Town - Purpose of the Job To timeously and effectively respond to electronic IT user queries through the receipt and logging of incidents reported...