Technical Support Agent

1 week ago

Cape Town, South Africa Turfsport Full time

**Who we are**:
A leading provider of omni-channel wagering software for sports, horse racing, numbers and more. Turfsport provides fully managed end-to-end solutions for online, mobile and retail operators.

**About the job**:
Turfsport is looking for a driven and disciplined individual with great technical skills and good working knowledge of a technical client support centre. The individual will thrive in pressurised situations, show strong leadership skills, and will be skilled at dealing with conflict. They possess the ability to contextualise and prioritise customer issues, as well as a passion for customer service will make you stand out.

**Responsibilities**:

- Being the primary interface between Turfsport and its customer operations and technical staff.

**Essential requirements**:

- Computer Science or IT degree
- Minimum of two years’ experience in a technical support centre
- Good knowledge of Windows Operating Systems (Server 20XX)
- Working knowledge of Network infrastructure

**Desirable requirements**:

- SQL - Excellent working knowledge (advance selects, inner join selects & updates, cursors, SQL maintenance plans, SQL monitoring and performance investigations)
- Understanding of websites and website installations (IIS and the structures and permissions therein)
- Excellent working knowledge of the Turfsport Product stack (Legacy and new).

**Personal Skills**:

- Demonstrated ability to problem-solve and think critically
- Ability to manage customers and deal with conflict.
- Excellent communication skills in English (written and spoken)
- Must be willing to work hours as per our support schedule (weekends /public holidays/ shifts/standby/ after hours on a rotational basis)
- Good work ethic and ability to work within a team
- Willingness to take ownership of technical issues

We are looking for people who embody our core values; **Communication,** we communicate honestly and respectfully. **Teamwork,** we are in it together and work towards a common goal. **Improvement,** we make an ongoing effort to improve our products, services, and processes. **Knowledge sharing,** we help each other learn and grow. **Accountability,** we are accountable to our customers and our fellow workers. **Excellence,** in whatever we do, we practice diligence and quality - we do things to the best of our ability.

**Education**:

- Bachelors (preferred)

**Experience**:

- Technical Support: 2 years (required)
- Customer Service: 2 years (required)

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