Technical Support Agent

3 weeks ago

Cape Town, South Africa Construct Education Full time

**Job Summary: As a Technical Support Agent, you will be responsible for providing exceptional voice and written support to students and faculty who contact us. You will serve as a primary point of contact for addressing inquiries, resolving issues, and providing guidance related to various technical queries.**

**Responsibilities**:
**Provide Technical Support**
- Offer timely and accurate assistance to students via voice calls and written text
- Respond and resolve all Learner Management System (LMS) queries
- Troubleshoot issues - Identify and resolve queries, including technical difficulties, by providing step-by-step guidance and troubleshooting assistance.
- Maintain detailed records of student interactions, inquiries, and resolutions using CRM software or other designated systems.

**Ensure Accuracy**
- Verify student information, update records, and ensure the accuracy of data entered into the system during interactions.

**Deliver Exceptional Service**
- Strive to exceed student expectations by delivering exceptional service with a friendly demeanor and a customer-centric approach.

**Adhere to Policies**
- Adhere to organizational policies, procedures, and guidelines while handling student interactions and maintaining confidentiality.

**Continuous Improvement**
- Seek opportunities for professional development and skill enhancement to improve service delivery and effectiveness.

**Requirements**:

- Fluent English speaking and writing skills
- Previous experience in a customer service or contact centre environment
- Strong interpersonal skills with the ability to empathize with students and address their concerns effectively.
- Proficiency in using CRM software, helpdesk systems, and other communication tools.
- Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
- Detail-oriented with a focus on accuracy and quality in all interactions.
- Flexibility to work in shifts, including evenings, weekends, and holidays as needed.
- Commitment to delivering exceptional customer service and maintaining a positive attitude under pressure.
- Must have an internet connection of at least **20 mbps.**:
**Benefits**

ABOUT CONSTRUCT

Construct Education is a strategic digital learning solutions company specializing in the design of innovative, impactful, and bespoke digital learning experiences. As a wholly-owned subsidiary of OES, a global leader in education solutions, we continue to push the boundaries of online education.

Construct Education is a fee-for-service partner to institutions, and organizations worldwide, creating digital learning experiences that empower both learners and educators. We are committed to redefining online education in a way that prepares learners for real-world challenges and helps them succeed in their careers.

We are on a mission to transform online learning and bridge the gap between education and employment. Our vision is for everyone to have access to meaningful education through superior online programs.

  • Technical Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Technical Support Agent to join our team in Cape Town.The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions to customer inquiries.The ideal candidate should have: A degree in Computer Science or a related field At least two...

  • Technical Support Agent

    2 months ago

    Cape Town, South Africa Continuum Personnel Services Full time

    A global Tech firm is looking for an experienced Technical Support Agent with extensive customer service experience. **You will be responsible for**: - Serving as the first point of contact for online clients, addressing inquiries, complaints, and questions. - Supporting all company projects and services by providing assistance and information to...

  • Tier 1 Technical Support Agent

    2 weeks ago

    Cape Town, South Africa Alison Ochse Consulting Full time

    Join our client, a dynamic mid-sized direct sales company with a storied legacy spanning over 50 years! Renowned as a household name, our client has been a proud contributor to South Africa's success. We are searching for technically knowledgeable individuals with outstanding interpersonal skills to fill the role of **Tier 1 Technical Support Agent** in the...

  • Technical Support Agent

    2 months ago

    Cape Town, South Africa Yoyo Group Full time

    **Company Description** Yoyo powers some of the world’s leading retail and corporate brands, through customer loyalty and rewards software solutions, to offer the world's most rewarding buying experience. We've created a space where passionate, smart, curious and creative people thrive. Our values are our way of being and how we show up every day. This...

  • Technical Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Construct Education Full time

    Job Summary: As a Technical Support Agent, you will be responsible for providing exceptional voice and written support to students and faculty who contact us. You will serve as a primary point of contact for addressing inquiries, resolving issues, and providing guidance related to various technical queries.Responsibilities:Provide Technical Support Offer...

  • Technical Help Desk Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Merchants Full time

    Technical Help Desk Support Agent The purpose of this position is first line contact with clients. Receiving, assessing, and assigning calls to the correct resolver groups. Responsibilities: Provide first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques ...

  • Technical Help Desk Support Agent

    4 weeks ago

    Cape Town, South Africa Merchants Full time

    Technical Help Desk Support Agent The purpose of this position is first line contact with clients. Receiving, assessing, and assigning calls to the correct resolver groups. Responsibilities: Provide first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic...

  • Technical Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Yoyo Group Full time

    Company DescriptionYoyo powers some of the world's leading retail and corporate brands, through customer loyalty and rewards software solutions, to offer the world's most rewarding buying experience.We've created a space where passionate, smart, curious and creative people thrive.Our values are our way of being and how we show up every day.This is how we...

  • Noc Support Agent

    2 months ago

    Cape Town, South Africa SET IT Recruitment Full time

    Looking for a NOC Support Agent to join a team in Cape Town! **Requirements**: Cape Town based Relevant degree Administer platforms Ensure optimum performance of platforms Troubleshooting support Liaise with stakeholders Provide technical support Cape Town based Relevant degree Administer platforms Ensure optimum performance of platforms...

  • Technical Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa VHRS Full time

    Company: TagmarshalPosition: Technical Support Agent (Technical Support Skills Required)Commencement: ImmediatelyContract: Full timeWork hours: Flexible hours & Shifts: 2pm - 11pm / 6pm - 2am Monday - Sunday Location: Cape Town, South Africa. Remuneration: Commensurate with qualifications and experienceRole summary:Tagmarshal Group is looking for an...

  • Advanced Technical Support Agent

    3 weeks ago

    Cape Town, South Africa 1-grid Full time

    **About us** 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life. **Job...

  • Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Solarquest Full time

    Company Overview: We are a leading company in the solar industry, committed to providing sustainable and innovative energy solutions to our customers. As we continue to expand, we are seeking a highly motivated and customer-oriented Support Agent to join our team. This role requires excellent communication skills, knowledge of CRM platforms such as Zoho and...

  • Advanced Technical Support Agent

    3 weeks ago

    Cape Town, South Africa 1-Grid Full time

    **About us** 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our marketing team and help us bring our vision to...

  • Advanced Technical Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa 1-Gird South Africa Full time

    1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life.Job Purpose Be the...

  • Noc Support Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa SET IT Recruitment Full time

    Looking for a NOC Support Agent to join a team in Cape TownRequirements:Cape Town basedRelevant degreeAdminister platformsEnsure optimum performance of platformsTroubleshooting supportLiaise with stakeholdersProvide technical supportCape Town based Relevant degree Administer platforms Ensure optimum performance of platforms Troubleshooting support Liaise...

  • Technical Support Agent

    4 weeks ago

    City of Cape Town, South Africa VHRS Full time

    Company: Tagmarshal Position: Technical Support Agent (Technical Support Skills Required) Commencement: Immediately Contract: Full time Work hours: Flexible hours & Shifts: 2pm - 11pm / 6pm - 2am Monday - Sunday Location: Cape Town, South Africa. Remuneration: Commensurate with qualifications and experience Role summary: Tagmarshal Group is looking for an...

  • Technical Support Agent

    4 weeks ago

    City of Cape Town, South Africa VHRS Full time

    Company: Tagmarshal Position: Technical Support Agent (Technical Support Skills Required) Commencement: Immediately Contract: Full time Work hours: Flexible hours & Shifts: 2pm - 11pm / 6pm - 2am Monday - Sunday Location: Cape Town, South Africa. Remuneration: Commensurate with qualifications and experience Role summary: Tagmarshal Group is looking for an...

  • Technical Support

    2 weeks ago

    Cape Town, South Africa Merchants - Salt River Full time

    **Technical Support Agent (Nightshift)** The position requires an individual who is a creative problem solver with excellent communication skills. **Key Performance areas**: - Provide remote/telephonic support for Internet Connectivity, Wi-Fi, VoIP, ISP and other systems. - Setup new routers and Wi-Fi access points for installation. - Maintain a high...

  • Support Agent

    2 months ago

    Cape Town, South Africa Solarquest Full time

    Company Overview: We are a leading company in the solar industry, committed to providing sustainable and innovative energy solutions to our customers. As we continue to expand, we are seeking a highly motivated and customer-oriented Support Agent to join our team. This role requires excellent communication skills, knowledge of CRM platforms such as Zoho and...

  • Customer Technical Support

    7 days ago

    Cape Town, South Africa SA COMMERCIAL Full time

    **English Technical Support Agent** We are actively recruiting experienced call centre agents to join our dynamic team, providing customer service for retail software and equipment in a first-line tech support capacity. This role specifically caters to English and speaking customers in the US and Europe. As part of our growing team, you will be based in Cape...