Tier 1 Technical Support Agent

Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 1 Helpdesk Agents provide friendly and efficient first-contact support to customers through troubleshooting and timely first-call resolution. The career path for Tier 1 Helpdesk Agents within...

Applications are invited for the **Helpdesk Agent - Tier 2 **position to be based in **Stellenbosch or Worcester, Western Cape.** **PURPOSE OF THE ROLE**: Tier 2 Helpdesk Agents provide first and second line and core advanced customer support. This includes escalations from Tier 1 Agents, advanced troubleshooting, and acting as shift team captain as...

We are currently seeking a highly skilled and experienced Mid Tier Consultant to join our team in the Computer & Network Security industry. As a Mid Tier Consultant, you will play a key role in providing expert guidance and support to our clients in optimizing and securing their mid-tier application layers. This is a challenging position that requires a...

**About us** 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life. **Job...

**Description** - Our client is a SaaS-enabled Marketplace that streamlines the way professional meeting and event planners find and book rooms and meeting spaces at hotels.- We're looking for a Tier 1 support agent to deliver efficient and effective support via Intercom chat, prioritizing prompt resolution of inquiries.**Requirements**: - Has strong...

**About us** 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our marketing team and help us bring our vision to...

The Intelligent Debt Management (IDM) Group, South Africa’s largest and multi-award-winning debt management company, has a position available for an **IT Technician (Tier 1)**. As an IT Technician Tier 1, you will play a crucial role in maintaining, troubleshooting, and enhancing our company's IT systems. You will work alongside a talented IT team to...

About us 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life. ...

About us1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our marketing team and help us bring our vision to life.Job...

Our client, a prominent outsourcing organization in the BPO sector, is committed to delivering exceptional service and innovative solutions to clients worldwide. We are seeking a skilled and motivated Tier 2 IT Engineer to join our dynamic team.Position OverviewAs a Tier 2 IT Engineer with our client, you will play a vital role in maintaining and enhancing...

Our client, a prominent outsourcing organization in the BPO sector, is committed to delivering exceptional service and innovative solutions to clients worldwide. We are seeking a skilled and motivated Tier 2 IT Engineer to join our dynamic team.Position OverviewAs a Tier 2 IT Engineer with our client, you will play a vital role in maintaining and enhancing...

1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life.Job Purpose Be the...

Job DescriptionOur client, a prominent outsourcing organization in the BPO sector, is committed to delivering exceptional service and innovative solutions to clients worldwide. We are seeking a skilled and motivated Tier 2 IT Engineer to join our dynamic team.Position OverviewAs a Tier 2 IT Engineer with our client, you will play a vital role in maintaining...

About Us:The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...

About Us:The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...

RPO Recruitment is currently seeking a dedicated and experienced IT Support Engineer to join our client's team as a Tier 2 Support Engineer. As a Tier 2 Support Engineer, you will be responsible for providing technical support and troubleshooting services to end-users, resolving complex IT issues, and escalating problems when necessary.Responsibilities:...

**About Us**: **The Company**: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital,...

**Remote IT Support Technician (Level 1)**: - (4pm-12am/3pm-11pm)_ Join our client's MSP team as a Level 1/2 Remote IT Support Technician. Your role involves delivering top-tier customer support, resolving technical issues, and ensuring smooth IT system operations. **Responsibilities**: - Diagnose and resolve hardware, software, and network problems. -...

BeBee Professionals is looking for a Technical Support Agent to join our team in Cape Town.The successful candidate will be responsible for providing technical support to our customers, troubleshooting technical issues, and providing solutions to customer inquiries.The ideal candidate should have: A degree in Computer Science or a related field At least two...

A global Tech firm is looking for an experienced Technical Support Agent with extensive customer service experience. **You will be responsible for**: - Serving as the first point of contact for online clients, addressing inquiries, complaints, and questions. - Supporting all company projects and services by providing assistance and information to...