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F484 Ft Technical Support Agent
3 weeks ago
**Description**
- Our client is a SaaS-enabled Marketplace that streamlines the way professional meeting and event planners find and book rooms and meeting spaces at hotels.- We're looking for a Tier 1 support agent to deliver efficient and effective support via Intercom chat, prioritizing prompt resolution of inquiries.**Requirements**:
- Has strong communication skills
- Strong Customer Support background and experience
- Experience with basic web-based troubleshooting (browser settings, cookies/cache, etc) technical tier 1 support
- Experience supporting multiple chat threads at once preferably using Intercom
- Must be motivated to help your users and customers accomplish tasks on HopSkip. Someone patient and empathetic to users.
- Friendly, courteous,detail-oriented, self-starter, organized, and enthusiastic
- Excellent command of the English language, both spoken and written. Someone with great communication skills.
- Able to maintain a 30s response time for chat
- Someone preferably from the Caribbean or South Africa
**Responsibilities**
- Provide support via Intercom
- Answer 8-10 chats daily with a 30s response time
- Handle multiple chats at the same time
- Monitor and handle the "info" mailbox, either responding by directly answering or forwarding to a founder based on content
- Perform data maintenance and research tasks during downtime following provided instructions and checklists as required
**Nice to have**
- Experience with Intercom
**Working conditions**
- First two week8AM-5PM EST, then a schedule of 12PM-9PM EST**Employment type**
Full-time
**Department**
Customer Service
**Location**
South Africa/Western Cape Province/Cape Town
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