Technical Help Desk Support Agent

2 weeks ago


Cape Town, Western Cape, South Africa Merchants Full time

Technical Help Desk Support Agent

The purpose of this position is first line contact with clients. Receiving, assessing, and assigning calls to the correct resolver groups.

Responsibilities:

Provide first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques Use problem solving/trouble shooting techniques to identify customer issues Escalate unresolved issues to the next level of support Log and record all calls attended to

Requirement:

Matric/NQF equivalent 0 - 6 Months Contact Centre / Service experience Retail Experience will be a definite advantage Technical Expertise (A+/N+ is an Advantage) Oral and Written Communication Customer Service Orientation Attention to Detail Analytical skills

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