Support Agent

2 weeks ago


Cape Town, South Africa Solarquest Full time

Company Overview:
We are a leading company in the solar industry, committed to providing sustainable and innovative energy solutions to our customers. As we continue to expand, we are seeking a highly motivated and customer-oriented Support Agent to join our team. This role requires excellent communication skills, knowledge of CRM platforms such as Zoho and Pipedrive (or similar), and a passion for renewable energy.

Job Summary:
The Support Agent will be responsible for providing exceptional customer support to our clients in the solar industry. You will be the main point of contact for customer inquiries, troubleshooting technical issues, and providing timely and accurate solutions. This position requires a strong understanding of solar products, as well as proficiency in using CRM systems to manage customer interactions and maintain accurate records.

**Responsibilities**:

- Troubleshoot and resolve technical issues related to solar products, systems, and installations.
- Effectively communicate complex information in a clear and concise manner, ensuring customers understand the solutions provided.
- Collaborate with internal teams to escalate and resolve customer issues promptly.
- Maintain accurate records of customer interactions, inquiries, and resolutions using CRM software (Zoho, Pipedrive, or similar).
- Provide product information, pricing, and technical specifications to customers.
- Assist with order management, including processing orders, tracking shipments, and resolving any delivery issues.
- Stay updated on industry trends, product knowledge, and best practices to provide up-to-date information to customers.
- Contribute to the development of knowledge base articles and support documentation to improve efficiency and customer self-help resources.
- Identify opportunities for process improvements and actively participate in team meetings and training sessions.

**Requirements**:

- Proven experience as a customer support representative or similar role in the solar industry.
- Excellent communication skills, both written and verbal, with a strong ability to convey technical information in a clear and understandable manner.
- Proficiency in using CRM systems such as Zoho, Pipedrive, or similar platforms.
- Strong problem-solving skills and the ability to think critically to troubleshoot technical issues.
- Familiarity with solar products, systems, and installation processes.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Strong organizational skills with great attention to detail.
- Ability to work independently and collaboratively within a team.
- Positive attitude, empathy, and patience when dealing with customers.
- Flexibility to work occasional evenings or weekends based on customer needs.

Preferred Qualifications:

- Experience working in a technical support role



  • Cape Town, South Africa The Red Fox Full time

    **The Company**:The Red Fox **Role Name**: Customer Support Agent **Location**: Cape Town **Hours of work**: Monday to Friday 9:00am - 17:00pm **Role summary** The Red Fox, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and...


  • Cape Town, South Africa Language Recruiters Full time

    Join a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent! Key Responsibilities as the **French Customer Support (Sportsbook)** Agent in **Cape Town**: - Offer advice to customers engaging in online sports betting. - Respond to technical and/or account-related queries raised by customers. - Conduct research using available resources,...


  • Cape Town, South Africa Magnus Marketing Full time

    Startup dynamic BPO based in Century City Cape Town. Magnus Marketing seeks the services of a highly motivated and professional Customer Support Agent, who is willing to invest time and value into an innovative, dynamic and target driven Company; that recognises merit and results. **Job Description**: Identifying the nature of the query/complaint and...


  • Cape Town, South Africa Clickatell Full time

    We Are Setting The Pace Clickatell is a world-class Chat Commerce company, ambitious to stay ahead of its competitors. We build our own culture in which we dream big and stay busy doing the right things. We need people who can understand the bigger picture and who connect the dots to achieve success. In our agile and demanding environment, you will have to...


  • Cape Town, South Africa Initiate International Full time

    We have an exciting **job** opportunity for a **Dutch speaking Guest Service Support Agent** to join a leading international travel company at their offices in **Cape Town, South Africa**. If you enjoy talking with people and are able to work in fast-paced and competitive atmosphere, this job could be perfect for you! This company offers an excellent salary,...


  • Cape Town, South Africa Initiate International Full time

    Join a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent!This dynamic team is seeking an enthusiastic French Customer Support (Sportsbook) Agent to deliver high-quality telephone and e-mail service to customers engaging in online sports betting. If this role resonates with you, read on!Key Responsibilities as the French Customer Support...


  • Cape Town, South Africa SA Commercial Full time

    _**CLOUD BASED SOFTWARE SUPPORT AGENT**:_ - **A brilliant opportunity to be part of a leading Australian brand in the MICE industry!**_ - Provide Inbound technical support to our customers - Identify, troubleshoot and log software queries - Implement and manage the setup process for iVvy clients - Experience in cloud-based Software Support or Software...

  • Support Agent

    4 weeks ago


    Cape Town, South Africa Solarquest Full time

    Company Overview: We are a leading company in the solar industry, committed to providing sustainable and innovative energy solutions to our customers. As we continue to expand, we are seeking a highly motivated and customer-oriented Support Agent to join our team. This role requires excellent communication skills, knowledge of CRM platforms such as Zoho and...


  • Cape Town, South Africa ARC Business Process Outsourcing Full time

    ARC is a leading BPO company dedicated to delivering exceptional customer experiences. We are currently seeking a skilled and motivated Spanish Customer Support Agent to join our team in Somerset West. If you are fluent in Spanish and passionate about providing top-notch customer service, we want to hear from you. **Job Description**: As a Spanish Customer...


  • Cape Town, South Africa Surgo HR & Training Full time

    Our client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their remote team. **The role as Customer Service Support Agent**: Maintaining a positive, empathetic and professional attitude toward customers Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and...


  • Cape Town, South Africa Bash.com Full time

    **WE ARE BASH** We are a team of leaders. True owners, humble learners and friends. We're here to overcome big challenges, build tech solutions for people to enjoy, while **doing the best work of our careers**, together, as Bash. This journey requires grit, ambition and teamwork to thrive. We are **transforming SA retail for the better**; using a stable,...

  • Partner Support Agent

    2 weeks ago


    Cape Town, South Africa Boldr Full time

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact.  We employ just over a thousand team members across...


  • Cape Town, South Africa Language Recruiters Full time

    Are you passionate about travel and ready to embark on an exciting career journey? A leading travel and hospitality company has an exciting new career opportunity for a **Dutch speaking Online Travel Support Agent **to join their team in **Cape Town, South Africa**. You will help create unforgettable travel experiences for our customers while enjoying a...


  • Cape Town, South Africa Language Recruiters Full time

    Are you passionate about travel and ready to embark on an exciting career journey? A leading travel and hospitality company has an exciting new career opportunity for a **Swedish speaking Online Travel Support Agent **to join their team in **Cape Town, South Africa**. You will help create unforgettable travel experiences for our customers while enjoying a...


  • Cape Town, South Africa LulaBet Full time

    Company Description We are a new and upcoming Sportsbook based in Cape Town. We aim to deliver a world-class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform. We are a dynamic and experienced team, in an exciting new company looking for passionate people to join us. Do you thrive in a fast-paced...


  • Cape Town, South Africa LulaBet Full time

    Company Description We are a new and upcoming Sportsbook based in Cape Town. We aim to deliver a world-class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform. We are a dynamic and experienced team, in an exciting new company looking for passionate people to join us. Do you thrive in a fast-paced...


  • Cape Town, South Africa LTVplus Full time

    **Description** - Our client is a SaaS-enabled Marketplace that streamlines the way professional meeting and event planners find and book rooms and meeting spaces at hotels.- We're looking for a Tier 1 support agent to deliver efficient and effective support via Intercom chat, prioritizing prompt resolution of inquiries.**Requirements**: - Has strong...

  • Reservations Agent

    1 day ago


    Cape Town, South Africa HotelJobs.co.za Full time

    We are looking for detail-oriented reservation agents to assist our guests with their booking needs. You will provide various planning and booking services, including answering guests’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...


  • Cape Town, South Africa 1-Grid Full time

    **About us** 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our marketing team and help us bring our vision to...

  • German Speaking Agent

    4 weeks ago


    Cape Town, South Africa Outsource-x Full time

    Join Our Team as a German-Speaking Agent! Are you ready to embark on a career adventure like no other? Look no further! We're on the lookout for passionate and motivated German-speaking agents to join our Somerset-based contact center, nestled in the beautiful Helderberg Area. Why Choose Us? - We're a Somerset-based contact center with a global reach. - We...