Client Success Manager

5 days ago


Cape Town, South Africa Dunzo Full time

**About us**

We are fast-paced, innovative and customer-centric.

Please read this all the way through

**Who You Are...**

Are you an experienced Client Success Manager with a proven track record in nurturing client relationships and driving account growth? Do you excel in a fast-paced environment, with a passion for delivering exceptional customer service and solutions? If you resonate with this, we're thrilled to offer you the opportunity to join our team as our new Client Success Manager at Dunzo

**Who We Are...**

Dunzo is at the forefront of aiding home service companies in their growth journey. Through our cutting-edge marketing techniques and a team of seasoned professionals, we empower our clients to reach new heights of success. Now, we're on the hunt for a Client Success Manager who can join us in our mission to not only meet but exceed our clients' expectations, ensuring they achieve their business objectives through our services.

**Your Role...**

As our Client Success Manager, you will be instrumental in building and maintaining strong, long-lasting client relationships. Your role will focus on understanding client needs, ensuring the delivery of optimal solutions, and ultimately, securing client success. Working closely with our sales, marketing, and product teams, you will ensure our clients are fully engaged and getting the most out of our services.

**Key Responsibilities**:

- Act as the main point of contact for all client account management matters.
- Build and maintain strong, long-lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
- Ensure the timely and successful delivery of our solutions according to client needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
- Prepare reports on account status and provide timely updates to the internal team.
- Collaborate with sales team to identify and grow opportunities within territory.

**What You Bring to the Table**:

- 3+ years of experience in Account Management, preferably within a marketing agency.
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
- Solid experience with CRM software (e.g., GoHighLevel, Zoho CRM, or HubSpot) and Google Suite (particularly Google Sheets).
- **Experience in Digital Marketing is a plus.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Strong verbal and written communication skills.

Due to a high number of applicants if you do not follow the form above we cannot consider you for this position :(

Pay: R28 585,00 - R38 113,00 per month

**Experience**:

- Customer service: 3 years (preferred)
- Digital Marketing: 2 years (preferred)

**Language**:

- English (required)



  • Cape Town, Western Cape, South Africa VA Central Ltd Full time

    Are you passionate about real estate and eager to join a dynamic team? Our client, a leading Estate Agent consultant in the UK, is seeking a talented Client Success Manager to join their growing team.About the Role:As a Client Success Manager, you will play a crucial role in promoting and selling our client's new video course, inspired by his best-selling...


  • Cape Town, Western Cape, South Africa VA Central Ltd Full time

    Are you passionate about real estate and skilled at building strong relationships with clients? Do you thrive in a dynamic environment where you can make a significant impact on the growth of a brand? If so, we have an exciting opportunity for you to join our team as a Client Success Manager. In this role, you will play a vital part in assisting clients with...

  • Client Success

    3 weeks ago


    Cape Town, South Africa Finovate Full time

    **Job title: Client Success & Marketing Manager** Our client, based in **London, United Kingdom**, is in the **marketing industry **and they are looking to hire a South African **Client Success & Marketing Manager **to join their team as soon as possible. Are you ready to be a part of an energetic team dedicated to transforming B2B client acquisition? Our...

  • Client Success Lead

    5 days ago


    Cape Town, South Africa Pro Coffee Gear Full time

    **Job Title: Client Success Lead** **Location: Remote (Global)** **Company: Pro Coffee Gear** Pro Coffee Gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a dedicated and proactive Client Success Lead to join our team. This remote role is integral to our company's growth and client satisfaction, involving various...


  • Cape Town, South Africa Crayon Full time

    **How you'll role** As a Client Success Manager in the reservations department, your role is crucial in overseeing reservations, optimising occupancy, maximising revenue, and providing an outstanding guest booking experience. This position demands excellent organisational abilities, a deep comprehension of sales tactics, and efficient team and leadership...


  • Cape Town, Western Cape, South Africa Outsourced CFO Full time

    Outsourced CFO is looking for a customer-centric individual who will champion client satisfaction and foster long-term relationships. You will be instrumental in guiding clients through their journey from onboarding to driving service adoption, and cultivate a culture of success.Reporting directly to the department heads of our Growth and CFO divisions.Job...


  • Cape Town, South Africa Outsourced CFO Full time

    Outsourced CFO is looking for a customer-centric individual who will champion client satisfaction and foster long-term relationships. You will be instrumental in guiding clients through their journey from onboarding to driving service adoption, and cultivate a culture of success.Reporting directly to the department heads of our Growth and CFO divisions.Job...


  • Cape Town, Western Cape, South Africa Crayon Full time

    How you'll roleAs a Client Success Manager in the reservations department, your role is crucial in overseeing reservations, optimising occupancy, maximising revenue, and providing an outstanding guest booking experience. This position demands excellent organisational abilities, a deep comprehension of sales tactics, and efficient team and leadership...

  • Client Success Lead

    3 months ago


    Cape Town, South Africa Plus1X Solutions (Pty) Ltd Full time

    We currently have a full-time position available for a Client Success Lead. This role offers a remote and hybrid work arrangement, depending on client engagements. The compensation is competitive and open to negotiation. Contractor Management Customer Account Management New Opportunity Development Contract and Compliance Management Proven experience in...


  • Cape Town, Western Cape, South Africa Crayon Full time

    To find out more, click Apply or head on over to Crayon to review the full spec and applyHow you'll roleAs a Client Success Manager in the reservations department, your role is crucial in overseeing reservations, optimising occupancy, maximising revenue, and providing an outstanding guest booking experience. This position demands excellent organisational...


  • Cape Town, South Africa Xceptor Full time

    **ABOUT XCEPTOR**: Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can...


  • Cape Town, South Africa Agency Growth Partner Full time

    Video Overview: **Company Overview** We’re a digital marketing and sales firm based in UK and South Africa. We’ve helped over 50+ international marketing agencies to grow their companies. We’re seeing rapid growth and have massive plans to grow into multi-million dollar company within a year of formation. **Role and Responsibilities** - Assist new...


  • Cape Town, Western Cape, South Africa Houst Full time

    We're Houst : A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We've grown fast. Since launching in 2015, we've partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded...


  • Cape Town, Western Cape, South Africa Xceptor Full time

    ABOUT XCEPTOR Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust. ...


  • Cape Town, South Africa Xceptor Full time

    ABOUT XCEPTOR Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust....


  • Cape Town, Western Cape, South Africa Agency Growth Partner Full time

    Video Overview:Company OverviewWe're a digital marketing and sales firm based in UK and South Africa. We've helped over 50+ international marketing agencies to grow their companies. We're seeing rapid growth and have massive plans to grow into multi-million dollar company within a year of formation.Role and Responsibilities Assist new clients, via Slack, to...


  • Cape Town, South Africa Houst Full time

    **We're Houst **:A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings. The business has now...

  • Client Success Intern

    4 weeks ago


    Cape Town, South Africa LocumBase (Pty) Ltd Full time

    Our Culture Our goals are audacious, and we want to work with people who share our passion for pursuing transformation in the ways we work. We believe that good ideas can come from anywhere - not just the top - and we love to build our way out of uncertainty. At LocumBase, you will work with and meet diverse talent and help us build a collaborative,...


  • Cape Town, South Africa DentistFind Full time

    **Company Overview**: Welcome to DentistFind, where we're revolutionizing dental marketing across Canada. We're not just the leaders; we're the innovators and the standard-setters in the Canadian dental marketing scene. Our unique advantage? Our secret weapon is a mix of smart analysis and fast-paced marketing strategies that send our dental clients soaring....


  • Cape Town, South Africa Pure Placements on behalf of client Full time

    **Job Category | Retentions & Trading Specialist | Forex | Crypto | Investments | Retentions** Hey there, looking for a challenging new opportunity? Our client, a leading commission-free online investment platform regulated by the FSCA, is seeking top-notch Conversion and Retention Agents to join their team! This is a great chance to work with a company...