Client Success Executive
2 months ago
We're Houst : A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded worldwide - we’re operating in over 20 cities globally, from Auckland to Lisbon, and there’s a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do.
**Responsibilities**:
- Onboard new properties; complete client meetings to get new hosts set up for success on our platform.
- Create and optimise listings for new properties on Airbnb Be a point of escalation and resolve issues to the highest possible satisfaction.
- Optimise occupancy and revenue for our hosts by making market driven decisions on pricing and listing optimisation
- Conduct in depth performance reviews using data analysis tools Identify and use opportunities to increase customer retention and satisfaction.
- Contribute ideas to further improvement of processes and overall experience of Houst customers and guests.
**Requirements**:
- Preferable previous experience in customer service environment
- Proven ability to communicate complex technical problems
- Ability to think outside of the box and find creative ways to solve situations.
- A working understanding of vacation rentals is a plus.
- Confidence in decision-making, proactivity and owning your work
- Previous experience working with a CRM Work 5 days a week 9AM - 6PM (UK Time) - (Monday to Friday work pattern shift)
**Benefits**
**Benefits**:
- 33 days leaver per year (including public holidays)
- An extra day off for your birthday - because who wants to work on their birthday?
- Laptop - for business use
- Regular team social events (both in person and virtual)
- Company-wide recognition of outstanding work
- Opportunities to innovate
- At Houst, we embrace diversity and inclusion as fundamental pillars of our workplace culture.
- We believe that a diverse team fosters creativity, innovation, and success.
We are committed to creating an inclusive environment where everyone feels valued and has equal opportunities to contribute and succeed.
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