Client Success Manager
7 months ago
**How you'll role**
As a Client Success Manager in the reservations department, your role is crucial in overseeing reservations, optimising occupancy, maximising revenue, and providing an outstanding guest booking experience. This position demands excellent organisational abilities, a deep comprehension of sales tactics, and efficient team and leadership management. It's a highly guest-focused role, placing great emphasis on guest satisfaction.
**What you'll do**
Reservation Management:
- Oversee and manage all reservation enquiries and bookings
- Ensure all bookings are recorded accurately and promptly
- Coordinate with the Revenue and Marketing teams to optimise reservations and revenue
Team Leadership and Training:
- Lead and mentor the reservations team
- Provide regular training sessions to ensure the team is updated on the latest hotel offerings, promotions, and booking systems
Revenue Management:
- Work closely with the Revenue Manager to establish room rates based on occupancy trends
- Collaborate with the marketing team to develop and implement promotions to increase bookings during off-peak times
Guest Experience:
- Ensure that the reservations team provides outstanding guest service during the booking process
- Address guest concerns and feedback related to reservations promptly and professionally
Systems and Processes:
- Manage the use and maintenance of reservations software and systems
- Continuously evaluate reservation procedures and identify opportunities for enhancement
- Implement efficient processes and workflows to streamline reservation operations, collaborating with cross-functional teams to ensure seamless implementation
**What you'll need**
- Education in Hospitality Management, Business, or a related field
- Minimum of 3 years of experience in a customer service role, with at least 2 years in management
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to multitask and manage time effectively
- Detail-oriented and highly organised
- Guest-focused with a passion for service excellence
- Proactive, adaptable, and solution-oriented
- Ability to work in a high-pressure environment
- A team player with strong leadership qualities
- Proficiency in cloud-based project management and ticketing software
- Knowledge of Zoho Desk is advantageous but the ability to adapt to technology is just as good
-
Client Success Manager
4 weeks ago
Cape Town, South Africa IDR Group Full timeWe are a rapidly scaling, regulated fund services and technology (fintech) company. Our vision is to be the trusted hub of the private markets, allowing investors to authenticate once across all of their private equity investments. We deliver efficiently, accurately and on time through our web platform which we develop in-house. We operate as...
-
Client Success Manager
6 months ago
Cape Town, South Africa Dunzo Full time**About us** We are fast-paced, innovative and customer-centric. Please read this all the way through! **Who You Are...** Are you an experienced Client Success Manager with a proven track record in nurturing client relationships and driving account growth? Do you excel in a fast-paced environment, with a passion for delivering exceptional customer...
-
Client Success Manager
2 weeks ago
Cape Town, Western Cape, South Africa Ad Talent Full time**Job Summary:**We are seeking a highly organized and detail-oriented Client Success Manager to join our team at Ad Talent. As a Client Success Manager, you will play a critical role in ensuring the successful execution of client projects, managing client relationships, and maintaining accurate records.About the Company:Ad Talent is a holistic branding and...
-
Client Success Manager
2 weeks ago
Cape Town, Western Cape, South Africa Merand Corbett & Associates Full timeMerand Corbett & Associates:Our company is dedicated to delivering exceptional results-driven services to our clients. We pride ourselves on building long-term relationships and fostering a culture of innovation and excellence.This Client Success Manager position offers an exciting opportunity to join a dynamic team and contribute to our continued growth and...
-
Client Success Manager
3 days ago
Cape Town, South Africa Social Adjustment Full time**Requirements**: - Can thrive with working completely remote - Good internet connection - Must be fully computer literate with strong communication & writing skills - Functioning computer with a microphone and webcam - Work US hours (9 AM to 5 PM US EST Monday-Friday) - Has an outgoing personality and strong verbal skills - Can work well with a team to...
-
Account Manager
2 weeks ago
Cape Town, Western Cape, South Africa The Legends Agency Full timeJob Title: Account Manager - Client Success About The Legends Agency:We are an innovative platform dedicated to enhancing user experience through exceptional services. Our focus on customer satisfaction drives everything we do, and we aim to build strong, lasting relationships with our clients. Role Overview:We are seeking an experienced Account Manager -...
-
Client Success Manager
2 weeks ago
Cape Town, Western Cape, South Africa Rooftop Recruitment Full timeJob SummaryWe are looking for a motivated Sales Consultant to join our team at Rooftop Recruitment. The successful candidate will be responsible for generating new business leads, building relationships with clients, and driving sales growth.About the PositionThis is a full-time role that requires a strong understanding of sales principles and techniques....
-
Client Success
7 months ago
Cape Town, South Africa Finovate Full time**Job title: Client Success & Marketing Manager** Our client, based in **London, United Kingdom**, is in the **marketing industry **and they are looking to hire a South African **Client Success & Marketing Manager **to join their team as soon as possible. Are you ready to be a part of an energetic team dedicated to transforming B2B client acquisition? Our...
-
Client Success Lead
6 months ago
Cape Town, South Africa Pro Coffee Gear Full time**Job Title: Client Success Lead** **Location: Remote (Global)** **Company: Pro Coffee Gear** Pro Coffee Gear, a rapidly expanding e-commerce company specializing in coffee equipment, is seeking a dedicated and proactive Client Success Lead to join our team. This remote role is integral to our company's growth and client satisfaction, involving various...
-
Client Success Executive
3 months ago
Cape Town, South Africa CV Library Full time**Hours: 14:00-22:30 // 15:00-23:30** CV-Library is a highly successful online job site in the UK, renowned for its partnerships with top names in the recruitment industry. As a recognized 'Employer of the Year,' we are committed to delivering excellence in everything we do. We are currently looking for a client-centric, motivated and enthusiastic Client...
-
Customer Success Manager
7 months ago
Cape Town, South Africa Pure Placements on behalf of client Full time**Job Category | Retentions & Trading Specialist | Forex | Crypto | Investments | Retentions** Hey there, looking for a challenging new opportunity? Our client, a leading commission-free online investment platform regulated by the FSCA, is seeking top-notch Conversion and Retention Agents to join their team! This is a great chance to work with a company...
-
Client Success Lead
9 months ago
Cape Town, South Africa Plus1X Solutions (Pty) Ltd Full timeWe currently have a full-time position available for a Client Success Lead. This role offers a remote and hybrid work arrangement, depending on client engagements. The compensation is competitive and open to negotiation. Contractor Management Customer Account Management New Opportunity Development Contract and Compliance Management Proven experience in...
-
Client Success Partner
1 month ago
Cape Town, Western Cape, South Africa Machine_ Full timeAt Machine_, we're seeking a Client Success Partner to join our team. This role offers an exciting opportunity to work closely with clients, understanding their business goals and strategies, and delivering exceptional service.About the RoleThe Client Success Partner will be responsible for managing TTL campaigns and day-to-day client interactions. You will...
-
Client Success Manager
7 months ago
Cape Town, South Africa Agency Growth Partner Full timeVideo Overview: **Company Overview** We’re a digital marketing and sales firm based in UK and South Africa. We’ve helped over 50+ international marketing agencies to grow their companies. We’re seeing rapid growth and have massive plans to grow into multi-million dollar company within a year of formation. **Role and Responsibilities** - Assist new...
-
Client Success Coordinator
2 weeks ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeAbout the Role:At West Coast Personnel, we are seeking a highly skilled Client Success Coordinator to join our team. In this role, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Client communication is at the heart of this role. You will assist in communicating with...
-
Senior Client Success Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Emporium Human Capital Full timeAt Emporium Human Capital, we're seeking a seasoned Client Success Specialist to join our team in Somerset West. As a key member of our client success department, you'll play a vital role in ensuring the optimal adoption and utilization of our software solutions.About the Role:Drive and own the new client onboarding journey, fostering strong relationships...
-
Client Success Operations Lead
4 weeks ago
Cape Town, South Africa Xceptor Full time**ABOUT XCEPTOR**: Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can...
-
Principal of Client Success Operations
7 months ago
Cape Town, South Africa Xceptor Full time**ABOUT XCEPTOR**: Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can...
-
Client Success/accounts Manager- Capetown
6 months ago
Cape Town, South Africa DentistFind Full time**Company Overview**: Welcome to DentistFind, where we're revolutionizing dental marketing across Canada. We're not just the leaders; we're the innovators and the standard-setters in the Canadian dental marketing scene. Our unique advantage? Our secret weapon is a mix of smart analysis and fast-paced marketing strategies that send our dental clients soaring....
-
Client Success Executive
7 months ago
Cape Town, South Africa Houst Full time**We're Houst **:A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. We’ve grown fast. Since launching in 2015, we’ve partnered with thousands of happy hosts, helping them to make important earnings. The business has now...