Customer Service Specialist
2 days ago
**Are you passionate about exceptional customer service and fluent in English and either Dutch, Danish, Swedish or Norwegian?** We are looking for customer experience specialists to service customers in these regions. Our office is based in Randburg, but there is the option to work remotely irrespective of location
**Duties**:
- Identify the needs of the end user
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter and update customer information into system
- Identify and escalate priority issues
- Follow up customer calls where necessary
- Meets or exceeds quality and productivity goals assigned by management.
- Demonstrates clear and polite written and oral communication.
- Maintain a positive and professional demeanour and portray the company in a positive light.
- Demonstrates appropriate sense of urgency across channel responses and service levels.
- Follow company policies and processes to process customer requests appropriately.
- Demonstrates knowledge and use of departmental resources, policies, and procedures.
- Uses customer service tools to provide an accurate response and an exceptional
- customer experience.
- Escalates customer issues appropriately and correctly. Demonstrates timely, accurate and
- professional customer service.
- Proactively communicates system and process issues, and customer feedback trends to
- management.
- Exceeds customer expectations by going above and beyond.
Minimum Requirements:
- Grade 12
- Must be bilingual (verbal and written) in English & one of the following languages:
- Danish
- Swedish
- Norwegian
- Previous customer service experience advantageous
- Strong PC literacy
- Strong customer orientation
- Availability to work shifts (International Call Centre)
Soort dienstverband: Fulltime
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 3 years (required)
**Language**:
- either Dutch, Danish, Swedish or Norwegian (required)
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