Customer Service Specialist
1 month ago
Job Description
Dear Future, Client Service Specialist
The role requires you to provide customers with excellent and prompt service through understanding their needs and to process complaints within agreed timelines. Perform root cause analysis and recommend solutions to remedy process breakdowns
Are you someone who can:
- Deliver exceptional and high-quality service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- The ability to adapt to varying requirements whilst working under pressure.
- Handle multiple tasks in a solution driven environment.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives and continuously review objectives and goals.
- Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
- Take initiative and establish processes to ensure that service goals are met, and legislative requirements are adhered to.
- Minimum qualification: Degree
- Minimum 5 years working experience in similar role.
- Complaints, Compliance and Risk experience
- An understanding of the financial regulatory landscape
- Engaged with financial regulators on a regular basis.
- An understanding of the consumer regulation, specifically relating to market conduct and treating customers fairly
- Experience in Market including remediation implementation and root cause analysis.
- Experience in lending environment.
- Have managed stakeholders internally and externally.
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
We can be a match if you are:
- Adaptable and curious
- Have a proven successful track record.
- Thrive in a collaborative environment.
Post
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Are you interested to take the step? We look forward to engaging with you.
Job Details
Application Closing Date
30/08/24
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