Customer Service Specialist

7 months ago


Johannesburg, South Africa NexChapter Recruitment Full time

Assist customers with placing orders, tracking shipments, and processing returns and exchanges.
- Provide product information and recommendations to customers.
- Collaborate with other departments, such as fulfilment, marketing and merchandise to assist in query resolution.
- Maintain accurate records of customer interactions and transactions.
- Identify and escalate complex issues to senior representatives.
- Stay up to date with product knowledge and industry trends to provide excellent customer service.
- Meet and exceed customer satisfaction goals and performance metrics.
- Continuously improve customer service processes and procedures.



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