Customer Service Representative

6 months ago

Pinetown, South Africa Multi-Color Corporation Full time

**_As a global leader in premium label solutions, our purpose is to deliver the world's best label solutions that help our customers build their brands, while adding value to our employees, our shareholders, and the communities in which we operate. _**

**_If you share our vision and believe that you could contribute to the success of our company, we look forward to hearing from you_**

Job Purpose:

- To provide a courteous, prompt, and professional administration service to all customers and internal departments and ensure all accounts are administered comprehensively.

Key Responsibilities:

- Communicating schedules and order dates to external sales teams and customers.
- Raising customer orders on the business system, receive customer repeat orders with an amendment to the artwork & process through the appropriate procedure
- To work with Estimating and Sales Departments to ensure correct pricing is issued to the customer, entered in to the Business System and invoiced.
- Receiving a customers’ request for order amendment, confirm the amendment with production and purchasing and issue notice to senior management of any sales projection change.
- Raising a concession form for customer trials when required, ensuring that no customer trial progresses without either a purchase order from the customer or a concession form.
- To forward all received information and documentation to Technical Services Representative.
- Liaise with Sales / Key Account Managers to facilitate information transfer with new projects.
- To provide a communication channel between operation and external sales/the customer
- To assist the Technical Services Representative to adequately two-way communicate on the status of projects.
- To respond to all assigned project actions within the defined timeline.
- To monitor the production schedule on a daily basis and advise customers of deliveries.
- To liaise closely with the Production Planner to ensure labels are produced within the timescales required and communicate progress to external sales and customer where required.
- To actively manage stock levels for stock customers and ensure the min/max programs are adhered to.
- To issue accurate stock and production planning reports to the customer in a timely manner where required.
- To ensure that all proofs are delivered to the customer in a timely manner, and to direct feedback to the relevant departments. Business System to be updated and PDF proofs uploaded accordingly.
- To assist the Technical Services Representative with delivering label profile drawings, line audit reports and other pre-print service products to the customer in a timely manner.
- To refer any costings or commercial issues on such products to the Sales & Customer Services Manager for approval before dispatching
- To provide cover across all customer accounts on a day-to-day basis.
- Key Requirements:

- Grade 12
- Diploma in Sales & Marketing
- Sound & credible customer service background.
- Sales administration experience (2- 5 years)
- Experience with business system, SAP/Radius
- Adaptability
- Self-confidence/Respect/Motivated
- Mobility
- Dependability and Reliability
- Problem solving and Assertive.
- Good Written and Verbal Communication Skills
- Good Computer Skills (MS Office)
- Decisive Insight

**MCC complies with the POPI Act, and all CVs received will be used for the recruitment specific purpose and be disposed 14 days after placement was made**

**Diversity & Inclusion**
- At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, disability, sexual orientation or life stage. We encourage & welcome all genders, people of disability, LGBTQI+ community, refugees & people from culturally & linguistic diverse backgrounds to apply.

** Integrity ** **Passion ** **Creativity ** **Perseverance
- Achievement

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