Customer Service Consultant
6 months ago
**Customer Service Consultant (JB3843)**: Pinetown, Kwa Zulu Natal - Customer Service
**Customer Service Consultant (JB3843)**
**Pinetown**
**Market-Related**
**Requirements**:
Completed Grade 12
**Responsibilities**:
Address and resolve student queries via various channels.
Respond, log, and follow up on queries/complaints.
Route specific queries to relevant departments.
Ensure timely closure of all queries.
**General Query Processing**:
Liaise with departments based on query nature.
Maintain accurate records on the database.
Resolve and route queries promptly.
Ensure a 3-5 day turnaround time.
Collaborate with campuses for related issues.
**Admin Duties**:
Provide daily feedback to the manager.
Cover for absent team members.
Handle other ad hoc duties as needed.
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