Customer Service Specialist

1 month ago


Pinetown, KwaZulu-Natal, South Africa Momentum Metropolitan Holdings Limited Full time

We are seeking a skilled Customer Service Specialist to join our team in Pinetown. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences and ensuring that all client queries are resolved within agreed service level agreements.

Key Responsibilities:
  • Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
  • Take ownership of complaints and ensure they are resolved timeously and effectively.
  • Provide clients with the relevant information and documentation as required in line with policy guidelines.
  • Capture and update client information on relevant system/s, based on data received from the client.
  • Accurately complete all administrative and reporting requirements within agreed timeframes.

You will also be responsible for investigating client queries within the agreed service level, escalating client queries to the relevant department or stakeholder, providing accurate information and advice to clients and stakeholders, and delivering on service level agreements made with clients and internal and external stakeholders.

Requirements:
  • Matric or equivalent
  • Business related qualification
  • Product training
  • Proficient in English and another official South African language (e.g. Afrikaans, Zulu, Xhosa etc.)
  • MS Office Suite (Word, Excel)

The ideal candidate will have excellent communication and interpersonal skills, be able to work independently, and have a strong ability to analyze problems and provide solutions. You will also be expected to build and maintain relationships with clients and internal and external stakeholders, and participate in change initiatives.

The salary range for this position is R250,000 - R350,000 per annum, depending on experience. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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