Strategic Accounts Manager

4 weeks ago

Johannesburg, South Africa Taylormade Recruitment Full time

**Key Performance Areas**:

- Maintain and develop very close relationships with assigned client portfolio across all divisions
- Maintain internal relationships
- New business development and growth on existing client portfolio through on-selling strategy
- Retain and grow clients via regular visits and engagement (Minimum 10 physical client visits per week)
- Scheduled visits to Bronze, Silver, Gold and Platinum clients in line with regularity specified
- Develop strategies in conjunction with assigned client portfolio to add value to their supply chain
- Implement the account with all divisions / departments
- Coordinate internal and client meetings across divisions
- Recording of minutes of meetings (MOM)
- Recording of client physical visits in CRM System
- Speediness of query resolution and feedback
- Prepare presentations, proposals, and contracts for clients
- Annual Rate increases & adhoc rate negotiations with your customers
- Analyse client shipment data to identify trends, variances in volume, areas of concern, areas of improvement in efficiencies for weekly / monthly client discussions
- Perform the duties allocated to you by the KAM HOD as well as any further requirements the Client may have of you
- You will be required to perform the job to a certain standard of performance, details of which may be discussed with you from time to time
- You will naturally be required to perform the job competently, efficiently, diligently, and skilfully

**Minimum Qualifications & Experience Required**:

- Matric
- Relevant tertiary qualification in logistics Air and Sea imports and exports would be advantageous
- Valid driver’s license and own vehicle
- Strong Negotiations Skills
- Minimum 6-7 years Key Account Manager / Strategic Account Manager experience
- Operations experience in Logistics and Transport industry especially air and Sea freight imports/exports forwarding and clearing

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