Product Support and Sales Representative

1 month ago


Pinetown, South Africa Komatsu South Africa (Pty) Ltd Full time

**INTRODUCTION**:
**Qualifications**:
N3 or Grade 12 with Maths

Trade Certificate

**Experience**

4-6 years in the earthmoving industry

2 years of supervisory experience (an advantage)

Machine Operator License (an advantage)

Komatsu Products (an advantage)

**Specific Knowledge requirements**

SAP Quoting - Advanced

MS Excel - Intermediate

Microsoft Word and PowerPoint - Intermediate

CSS Portal KMG - Advanced

EPQ Care - Advanced

Komtrax - advanced

**Summary description of the role**:

- Remains up to date with safety procedures
- Plans for safety events and campaigns.
- Takes SHE into account in the planning of work output.
- Plans for inspection of equipment (new and used in stock), about dates, workshops, the nomination of service, stock, and other resources.
- Collates all informative materials, Komtrax registration forms, warranties, and manuals.
- Opens and maintains machine history files for each machine at a customer site.
- Conducts delivery inspection of the machine.
- Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP Contracts)
- Plans for the modification of equipment.
- Oversees warranty repairs that may be required at the site.
- Submission of all Policy claims
- Field campaign implementation
- Compile Failure reports, TSI, and Machine conditioning reports, Evaluation reports.
- Provides technical advice & liaison with centralized Komatsu functions in the Service and Repairs machines.
- Plans for time to complete reporting.
- Collates information, downloads, inspections, PM clinic & troubleshooting for use in reporting.
- Compiles recommendations report to the Parts/Branch/Depot Manager for additional components, to meet the component change requirements.
- **Recruitment and selection processes are managed according to Komatsu's B-BBEE policies**_
- **Internal applicants receive preference**_

**Job Types**: Full-time, Permanent


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