Customer Services

6 months ago

Richmond, South Africa Lineage Logistics Full time

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.

Working a Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.

The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 2,500 team members.

CUSTOMER SERVICE REPRESENTATIVE
If you like variety, are self motivated and most importantly are customer focused this is the role for you.
- Great opportunity to join a fantastic team
- Opportunity for personal development and training

**About the Role**:
We have an opportunity for a Customer Service Representative to join our busy team in Richmond.

The Customer Service Representative will fully support the business by ensuring that the Richmond operations have effective systems and processes in place to maintain the highest level of service to Lineage's customers.

You will need to be self-motivated, with excellent people skills.

**Key Responsibilities include, but are not limited to**:

- commitment to the Lineage core values of Safety, Trust, Respect, Innovation, Bold and Servant Leadership
- looking after Lineage's customers in a timely and professional manner
- maintain stock and inventory for all customers
- data entry and document control of customer orders
- complete customer reporting requirements timely and accurately
- general support and administration requirements for the operations team when required.
- an excellent phone manner and be customer focused
- experience working with warehouse management systems
- excellent organisational and time management skills
- strong attention to detail and record keeping
- an ability to communicate effectively.

Why Lineage?

Lineage is more than just a cold storage logistics business. We're focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.

**Benefits**:
Lineage provides a safe, stable and reliable work environment and offers;
- Competitive pay
- Retail discounts as some of New Zealand's largest retailers (via the Boost Scheme)
- 8 hours of paid volunteer time to contribute in the community
- An employee assistance programme

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