Managing Exec: Business Performance

7 days ago

Centurion, South Africa BCXP Full time

**Business unit, Department, Reporting Division**: Operations Department: Business Performance Reporting: Chief: Operations Core Description
To provide leadership and strategic direction for the Business performance, enablement and commercial capabilities, as part of the Client Operations Business Unit within BCX. This includes spearheading strategies for building, running and maintenance of these products and services sets to transform IT and realise the digital journey of our clients and realise the BCX business strategy. Key Deliverables / Primary Functions
**Strategic Direction**: Co-create, define and communicate, as part of the Operations executive team, the strategic direction of the Operations business unit as part of the broader BCX strategy.
Develop the divisional strategy, accounting for current and future market forces and movements and in alignment with the BCX overall strategy and full value chain for delivery of business revenue and value growth.
**Lead and Participate in XaaS Transformation**: Provide thought leadership and demonstrate buy-in to the XaaS ways of work and organisational practices. Engage and employ activities, frameworks and working practices that drive and support the implementation of the XaaS business model within the function or portfolio. Contribute to the XaaS transformation journey, and improved client experience, by directing and leading a culture supportive of change and collaboration across the BCX value chain.
**Service Delivery Excellence**: Oversee the delivery of XaaS solutions, ensuring high-quality service delivery, reliability, and scalability. Implement best practices for efficient and effective service operations.

**Infrastructure Management**: Lead efforts to manage and optimise the IT infrastructure necessary for the delivery of XaaS services to Clients. Collaborate with technology leaders to ensure infrastructure which supports the dynamic needs of existing and new XaaS offerings.
**Process & Capacity Optimisation**: Implement and refine operational processes to enhance efficiency, agility and a positive customer experience in delivery. Ensure the division is equipped to handle growing demand and peak loads efficiently. Work closely with technology and solutions teams to ensure effective capacity planning and resource availability to ensure a seamless and responsive customer experience.
**Customer Support**: Oversee customer support functions related to the delivery of BCX products and services to clients, Collaborate with all BU's across the full value chain to ensure a seamless and efficient customer experience.

**Vendor & Partner Management**: Manage relationships with vendors and partners, critical to the delivery of value-adding and reliable services and products to clients ensuring customer loyalty and business growth.
**Client Engagement**: Foster strong relationships with key clients. Work closely with the sales and account management teams to understand client requirements in order to meet specific operational and service delivery needs.
**Incident and Problem Management**: Develop and implement robust incident and problem management processes, leading to the prevention and resolution of operational issues, minimising service disruptions.
**Compliance & Security**: Collaborate with relevant stakeholders, i.e. legal and compliance teams to ensure that operational practices adhere to regulatory requirements, client/industry specific requirements and security standards. Prioritise data and cyber security considerations.
**Operational Excellence**: Implement processes and frameworks for operational efficiency. Partner and enable optimised service delivery, monitor performance metrics, and drive continuous improvement of solutions and/or products.
**Talent Development**: Core Functional Skills & Capabilities Client Success Management Client Service Operations Service Transition Service Lifecycle Management Delivery Centre Management Service Management & Improvement Core Behavioural Competencies Strategic Thinking Commercial Acumen Impact & Influence Delivering Results Capability Building Transformative Ability Minimum Qualifications NQF 7: 3 year Bachelors Degree in Business or Information Technology Additional Education -Preferred /Advantage NQF 8: Honours Degree/ Post Graduate Diploma in Business Experience
10 to 12 years’ experience leading diverse teams within a large and highly complex organisation, of which 5 years is at an executive level. Experience should include leadership with full P&L accountability as well as evidence of shaping and driving business / functional strategy and leading change across business units / functions, specifically within IT Client Operations Commercial area. Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control : Direct: 2
**Indirect**: Appx 14 Level of Engagement : Interact with similar levels, Chiefs and various stakeholders within and outside BCX S

  • Managing Exec: Business Performance

    2 weeks ago

    Centurion, Gauteng, South Africa BCXP Full time

    Business unit, Department, Reporting Division: Operations Department:Business Performance Reporting: Chief: Operations Core DescriptionTo provide leadership and strategic direction for the Business performance, enablement and commercial capabilities, as part of the Client Operations Business Unit within BCX. This includes spearheading strategies for...

  • Exec: Business Development Mgmt

    2 weeks ago

    Centurion, Gauteng, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Cloud Platform Solutions Department ITSS Reports To Managing Exec: Specialised Sales Tech TS Grade M3 Core DescriptionManage the delivery of a comprehensive range of business development activities for Cloud Platform Solutions, that achieve BCX strategic and operational goals and objectives. Key Deliverables...

  • Exec: Managed Services

    2 weeks ago

    Centurion, Gauteng, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit CPS Department Enterprise Infrastructure Cloud Reports To Chief of CPS Grade M3Core DescriptionResponsible for providing day-to-day direction and for defining and enforcing the service standards to be applied across the Service operations business unit and the associated customer base. Ensures that processes...

  • Exec: SAP Coe

    2 weeks ago

    Centurion, Gauteng, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Digital Platform Solutions Department Digital EXA Reporting Managing Executive: Digital EXA Grade M3Core DescriptionTo provide leadership and strategic management of the SAP CoESolutions business and related service offerings within ITS - Application Solutions. To provide thought leadership and oversee the...

  • Managing Exec: Commercial

    2 weeks ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Department Solutions / Operations Commercial Job grade M3 Core Description This role is responsible for developing and implementing commercial strategies that drive subscription-based revenue growth, maximize profitability and enhance the customer experience, for the specific Business Area by adapting...

  • Business Performance Leader

    6 hours ago

    Centurion, South Africa Leroy Merlin Full time

    Description Purpose of the role  To ensure the efficient and effective operation of the store by overseeing internal controls, managing customer relations, ensuring compliance with safety procedures, and fostering a cohesive team environment. The role aims to optimize operational performance, uphold company values, and contribute to achieving...

  • Sales Manager

    2 weeks ago

    Centurion, South Africa Bluespec Holdings Full time

    **Job Functions**: - Estimate vehicles sales force cast, gross & operating profit & manage departmental expense monthly. - Manage all customers complaints& feedback to understand sales team performance & areas of improvement. - Develop a business plan & sales strategy for the market that ensures attainment of company sales goals & Profitability. - Prepare...

  • Managing Exec: Business Development Mgmt

    2 weeks ago

    Centurion, Gauteng, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Converged Communication Department Specialised Sales Reports To Chief Converged Communication Core DescriptionResponsible for leading and directing the Specialised Sales business area in driving solution specific sales targets, identifying new sales opportunities within existing and new accounts and...

  • Managing Exec: Network Solutions

    2 weeks ago

    Centurion, Gauteng, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Converged Communications Department Network Solutions Reporting Chief of Converged Communications Grade M3Core DescriptionManage the provision of integrated converged communications solutions for the business unit that achieve BCX strategic and operational goals and objectives. Key Deliverables / Primary...

  • Managing Exec: Networks

    3 weeks ago

    Centurion, South Africa BCXP Full time

    **Business unit, Department, Reporting Division**: Solutions Department: Networks & Connectivity Reporting: Chief: Solutions Core Description To provide leadership and strategic direction for the Networks & Connectivity capabilities within the BCX Solutions Business unit. This includes spearheading strategies for the design, development and innovation of...

  • Managing Exec: Service Management

    2 weeks ago

    Centurion, Gauteng, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Could Platform Solutions Department Service Management Job grade M3Core DescriptionTo provide leadership and strategic management of Service Management capabilities. This includes oversight of delivery of customer contracted services in accordance with agreed scope and in line with contracted service levels,...

  • Managing Exec: Core Networks

    2 weeks ago

    Centurion, Gauteng, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Converged Communications Department Core Networks Reporting Chief of Converged Communications Grade M3Core DescriptionManage the integration and optimisation of core network solutions and infrastructure that achieve Converged Communications strategic and operational goals and objectives. Key Deliverables /...

  • Senior Specialist, Performance Management

    3 weeks ago

    Centurion, South Africa Exxaro Recruitment Full time

    **Job Advert Summary**: **PURPOSE**: - To develop and implement a performance management strategy that opitmizes employee performance and ensures that individual performance objectives are aligned to Team, Functional and Organisational Objectives. Define and formulate a framework and methodology for performance management. - Develop performance management...

  • Sales Manager

    2 weeks ago

    Centurion, Gauteng, South Africa Bluespec Holdings Full time

    Job Functions: Estimate vehicles sales force cast, gross & operating profit & manage departmental expense monthly. Manage all customers complaints& feedback to understand sales team performance & areas of improvement. Develop a business plan & sales strategy for the market that ensures attainment of company sales goals & Profitability. Prepare actions plans...

  • Senior Specialist, Performance Management

    2 weeks ago

    Centurion, Gauteng, South Africa Exxaro Recruitment Full time

    Job Advert Summary:PURPOSE: To develop and implement a performance management strategy that opitmizes employee performance and ensures that individual performance objectives are aligned to Team, Functional and Organisational Objectives. Define and formulate a framework and methodology for performance management. Develop performance management policy and...

  • Senior Specialist: Performance Management

    2 weeks ago

    Centurion, Gauteng, South Africa BCXP Full time

    Business unit, Department, ReportingBusiness UnitHuman ResourcesDepartmentRewards and PerformanceReports ToExecutive: RewardGradeS4 Core DescriptionLead, direct and drive the organisational and individual performance agenda, through the creation and implementation of Performance Management strategies across BCX and ensure that these are aligned with BCX's...

  • Exec: Solution Architecture

    2 weeks ago

    Centurion, Gauteng, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Converged Communications Department Specialised Sales Reporting Managing Executive: Specialised Sales Grade M3Core DescriptionManage the delivery of a comprehensive range of solutions architecture activities for Converged Communications, that achieve BCX strategic and operational goals and objectives. Key...

  • Exec: Industry Consulting

    2 weeks ago

    Centurion, Gauteng, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit DPS Department Cloud Consulting & Advisory Reporting Executive: Cloud Consulting & Advisory Grade S3Core DescriptionBCX has the bold vision of being the Market-Leader of "Anything as a Service", leading client digital transformation solutions and services across a wide portfolio that ensures the...

  • Managing Exec: Managed Services Security

    2 months ago

    Centurion, South Africa BCXP Full time

    **Business unit, Department, Reporting Division**: Operations Department: Managed Services: Security Reporting: Chief: Operations Core Description To provide leadership and strategic direction for the Managed Services capabilities focussing on Cyber Security, as part of the Client Operations Business Unit within BCX. This includes spearheading strategies for...

  • Managing Exec: Managed Services Security

    19 hours ago

    Centurion, South Africa BCXP Full time

    **Business unit, Department, Reporting Division**: Operations Department: Managed Services: Security Reporting: Chief: Operations Core Description To provide leadership and strategic direction for the Managed Services capabilities focussing on Cyber Security, as part of the Client Operations Business Unit within BCX. This includes spearheading strategies for...