Account Manager

2 months ago

Centurion, South Africa Nology Full time

Job Summary:
Responsible for developing long term relationships with portfolio of assigned customers, connecting with key business executives and stakeholders, and liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs. In addition, assist partners with business opportunities, lead generation, marketing initiatives, and understanding the relevant programs and routes to maximize partners’ reach to the market share.

**Location**:
Centurion office

Key Duties & Responsibilities:
**Account Management**:

- Managing customer accounts and building relationships with key contacts.
- Identify and create up-sell and cross-sell opportunities within customer accounts.
- Liaise and coordinate the internal company functions/requirements to ensure the highest level of customer service to for all assigned accounts.
- Monitoring incoming order and ensuring these are fulfilled effectively.
- Provide reports in monthly meetings with internal stakeholders about performance on assigned accounts.
- Investigating and resolving queries and issues raised by clients on assigned accounts.
- Taking a proactive approach to account management.
- Work closely with the Internal sales consultants to maximise customer satisfaction.
- Arrange meetings with all relevant decision makers within the assigned customer base.
- Filter information regarding forecasted stock, project requirements, pre-sales queries through to the Product Manager/s.
- Proactively seek ways to broaden customer base.
- Enter and update all customer information on CRM system.
- Proactively manage deals and opportunities in sales pipeline.
- Develop new business opportunities

**Manage the Sales of the Brand performance for relevant product set and relevant base (focus list)**:

- Driving revenue targets through a targeted set of relevant brand partners, resellers
- Quarterly Business Review Session with Relevant brand.
- Drive targeted partner development planning and reviews as per the focus list.
- Drive Relevant brand Product Strategy and overview sessions with Business Partners.
- Existing and New (brand-specific) partner recruitment and Development.
- On-boarding process re Operational process within focus list.
- Build and manage effective relationships with relevant brand team members.
- Ensure the satisfactory execution of the aligned business plan in conjunction with the Strategic business partners Execs and Brand Managers.
- Demonstrate sales growth.
- The above list is not exhaustive, and you may be asked to undertake reasonable additional duties/ projects as requested._

**Requirements**:
**Internal training**:

- During the first week of your employment, you’ll be presented with training plan designed to guide you through your on-the-job training experience.

**Minimum Qualifications**:

- Matric/ Grade 12
- Sales related degree or diploma will be advantageous.

**Additional Skills**:

- Excel intermediate
- Demonstrated accuracy and attention to detail with numbers.
- Attention to detail very important.
- Understanding the Customer and their requirements.
- Requirements Analysis
- Pricing
- Sales Planning
- Must work well under pressure

**Required knowledge and experience required**:

- Knowledge of relevant brand products and processes.
- Knowledge of the customer structure to have the correct point of contact.
- Knowledge of the information management industry in South Africa.
- Experience in the IT distribution channel.
- Sales experience an advantage
- Experience with Logitech brand will be advantageous.

**Office requirements**:

- Working hours 8h00 to 17h00, Monday to Friday.
- Semi-formal dress code.
- Reliable transport to and from the office
- Excellent language skills (English), both written and verbal
- Overtime due to inherent requirement of job

**Notes**:

- During your employment you shall be obliged to carry out the lawful instructions of the Company faithfully and diligently and always use your best endeavours to promote the best interests of the Company.
- The company reserves the right to vary duties and responsibilities of the staff to suit the future needs of the business giving fair notice in writing.
- Duties must be performed faithfully, diligently and to the best of your abilities.
- Should the Company introduce new methods of working and/or new technology you will be required to co-operate with these changes adapting to new methods of working and/or technology and undergo training as the Company directs.

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