Managing Exec: Mngd Service Cloud

6 months ago

Centurion, South Africa BCXP Full time

**Business unit, Department, Reporting Division**: Operations Department: Managed Services: Cloud (IaaS) Reporting: Chief: Operations Core Description
To provide leadership and strategic direction for the Managed Services capabilities focussing on Cloud (IaaS), as part of the Client Operations Business Unit within BCX. This includes spearheading strategies for building, running and maintenance of these products and services sets to transform IT and realise the digital journey of our clients and realise the BCX business strategy. Key Deliverables / Primary Functions
**Strategic Direction**: Co-create, define and communicate, as part of the Operations executive team, the strategic direction of the Operations business unit as part of the broader BCX strategy.
Develop the divisional strategy, accounting for current and future market forces and movements and in alignment with the BCX overall strategy and full value chain for delivery of business revenue and value growth.
**Lead and Participate in XaaS Transformation**: Provide thought leadership and demonstrate buy-in to the XaaS ways of work and organisational practices. Engage and employ activities, frameworks and working practices that drive and support the implementation of the XaaS business model within the function or portfolio. Contribute to the XaaS transformation journey, and improved client experience, by directing and leading a culture supportive of change and collaboration across the BCX value chain.
**Service Delivery Excellence**: Oversee the delivery of XaaS solutions, ensuring high-quality service delivery, reliability, and scalability. Implement best practices for efficient and effective service operations.

**Infrastructure Management**: Lead efforts to manage and optimise the IT infrastructure necessary for the delivery of XaaS services to Clients. Collaborate with technology leaders to ensure infrastructure which supports the dynamic needs of existing and new XaaS offerings.
**Process & Capacity Optimisation**: Implement and refine operational processes to enhance efficiency, agility and a positive customer experience in delivery. Ensure the division is equipped to handle growing demand and peak loads efficiently. Work closely with technology and solutions teams to ensure effective capacity planning and resource availability to ensure a seamless and responsive customer experience.
**Customer Support**: Oversee customer support functions related to the delivery of BCX products and services to clients, Collaborate with all BU's across the full value chain to ensure a seamless and efficient customer experience.
**Vendor & Partner Management**: Manage relationships with vendors and partners, critical to the delivery of value-adding and reliable services and products to clients ensuring customer loyalty and business growth.
**Client Engagement**: Foster strong relationships with key clients. Work closely with the sales and account management teams to understand client requirements in order to meet specific operational and service delivery needs.
**Incident and Problem Management**: Develop and implement robust incident and problem management processes, leading to the prevention and resolution of operational issues, minimising service disruptions.
**Compliance & Security**: Collaborate with relevant stakeholders, i.e. legal and compliance teams to ensure that operational practices adhere to regulatory requirements, client/industry specific requirements and security standards. Prioritise data and cyber security considerations.
**Operational Excellence**: Implement processes and frameworks for operational efficiency. Partner and enable optimised service delivery, monitor performance metrics, and drive continuous improvement of solutions and/or products.
**Talent Development**: Develop and implement strategies for attracting, retaining, and developing top talent within the Solutions division. Foster a culture of collaboration, learning, and career growth. Core Functional Skills & Capabilities Client Success Management Client Service Operations Service Transition Service Lifecycle Management Delivery Centre Management Service Management & Improvement Core Behavioural Competencies Strategic Thinking Commercial Acumen Impact & Influence Delivering Results Capability Building Transformative Ability Minimum Qualifications NQF 7: 3 year Bachelors Degree in Business or Information Technology Additional Education -Preferred /Advantage NQF 8: Honours Degree/ Post Graduate Diploma in Business Experience
10 to 12 years’ experience leading diverse teams within a large and highly complex organisation, of which 5 years is at an executive level. Experience should include leadership with full P&L accountability as well as evidence of shaping and driving business / functional strategy and leading change across business units / functions, specifically within IT Client Operations Focus.
Incumbent must have proven business acumen with experience in C-suite stakeholder

  • Cloud Infrastructure and Services Engineer

    1 week ago

    Centurion, Gauteng, South Africa Alinta Tech Solutions Full time

    About the JobWe are seeking an experienced Cloud Infrastructure and Services Engineer to join our team at Alinta Tech Solutions. This role involves designing, implementing, and managing cloud infrastructure solutions to support our organization's growth and objectives.Job DescriptionServer Administration: Ensure server and network uptime and availability,...

  • Managing Exec: Managed Services Security

    6 months ago

    Centurion, South Africa BCXP Full time

    **Business unit, Department, Reporting Division**: Operations Department: Managed Services: Security Reporting: Chief: Operations Core Description To provide leadership and strategic direction for the Managed Services capabilities focussing on Cyber Security, as part of the Client Operations Business Unit within BCX. This includes spearheading strategies for...

  • Exec: Digital Transformation Consulting

    21 hours ago

    Centurion, South Africa BCXP Full time

    Structure, Grade & Reporting Job grade/level M3 Business Unit DPS Department Digital and Cloud Consulting Position reports to Managing Executive: Digital, Cloud and Business Consulting Span of Control Direct 6; Indirect 20 Core Description Ability to explain complex technical solutions to technical and non-technical audiences and to connect technological...

  • Cloud Architect

    7 months ago

    Centurion, South Africa Group IT Operations Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role...

  • Cloud Solutions Architect

    3 months ago

    Centurion, South Africa Health Solutions Full time

    **Introduction** - Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...

  • Cloud Architect

    6 months ago

    Centurion, South Africa Mediro ICT Full time

    Be the Subject Matter Expert (SME) on building cloud infrastructure and the design of cloud migration solutions. Modernizing and migrating on prem workloads to cloud. Knowledge and experience in building and managing cloud and hybrid solutions in Azure and M365. Thorough understanding of enterprise IT Strategies and Concepts. Proven ability to...

  • IT Cloud Security Analyst

    2 months ago

    Centurion, South Africa OUTsurance Full time

    **Company Description** OUTsurance is a customer-centric financial services company with a global footprint. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work...

  • Head: Cloud Center of Excellence

    7 months ago

    Centurion, South Africa Group IT Operations Full time

    **Introduction** Group Technology (GRIT) is on the journey of a cloud and business operating model transformation to meet the demands and the needs of a digital organisation (MMH). The cloud is an essential building block that aims to enable our business strategy. The Cloud Centre of Excellence comprises of the Cloud Business Office and the Cloud Platform...

  • Cloud Infrastructure Architect

    1 month ago

    Centurion, South Africa RIB Software GmbH Full time

    Driven by transformative digital technologies and trends, we are RIB and we’ve made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable. Built on deep industry expertise and best practice, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle...

  • Cloud Infrastructure Specialist

    3 weeks ago

    Centurion, Gauteng, South Africa Think Career RPO Full time

    We are seeking an experienced professional to join Think Career RPO, a leading firm that provides tailored workforce solutions for employers across various industries. As a Cloud Engineer, you will contribute in designing, implementing, and maintaining cloud infrastructure solutions that support organizations' applications and services.About the RoleThis...

  • Cloud Infrastructure Architect

    1 week ago

    Centurion, Gauteng, South Africa Alinta Tech Solutions Full time

    Job OverviewThe Cloud Infrastructure Architect role at Alinta Tech Solutions is a key position responsible for ensuring the stability, integrity, and efficient operation of our information systems. This involves monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems to maximize IT system investments.We are...

  • Managing Exec: Commercial

    6 months ago

    Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Department Solutions / Operations Commercial Job grade M3 Core Description This role is responsible for developing and implementing commercial strategies that drive subscription-based revenue growth, maximize profitability and enhance the customer experience, for the specific Business Area by adapting...

  • Strategic Cloud Infrastructure Director

    1 month ago

    Centurion, Gauteng, South Africa Alinta Tech Solutions Full time

    About the RoleAlinta Tech Solutions is seeking an experienced professional to fill the position of Strategic Cloud Infrastructure Director. This senior leadership role will be responsible for leading our Data Centre and Cloud Solutions team in achieving commercial, solution, service, and strategic objectives.Key ResponsibilitiesLead the Data Centre and Cloud...

  • Cloud Computing Engineer

    2 weeks ago

    Centurion, Gauteng, South Africa Alinta Tech Solutions Full time

    Job Title: Cloud Computing EngineerAlinta Tech Solutions is looking for a skilled Cloud Computing Engineer to design, implement, and manage cloud-based solutions.Key Responsibilities:Design and deploy cloud-based infrastructure using AWS, Azure, or Google Cloud PlatformDevelop and maintain cloud-based applications using DevOps practicesEnsure seamless...

  • Managing Exec: Business Performance

    6 months ago

    Centurion, South Africa BCXP Full time

    **Business unit, Department, Reporting Division**: Operations Department: Business Performance Reporting: Chief: Operations Core Description To provide leadership and strategic direction for the Business performance, enablement and commercial capabilities, as part of the Client Operations Business Unit within BCX. This includes spearheading strategies for...

  • Cloud Platform Engineering Lead

    6 months ago

    Centurion, South Africa Group IT Operations Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** **Requirements**: -...

  • Cloud Infrastructure Specialist

    1 week ago

    Centurion, Gauteng, South Africa Think Career RPO Full time

    We are seeking an experienced Cloud Engineer to join Think Career RPO, a specialist retained recruitment firm focused on delivering tailored workforce solutions for employers across various industries. As a seasoned Cloud Engineer, you will contribute in designing and implementing scalable cloud infrastructure solutions that support organizations...

  • Managing Exec: Networks

    7 months ago

    Centurion, South Africa BCXP Full time

    **Business unit, Department, Reporting Division**: Solutions Department: Networks & Connectivity Reporting: Chief: Solutions Core Description To provide leadership and strategic direction for the Networks & Connectivity capabilities within the BCX Solutions Business unit. This includes spearheading strategies for the design, development and innovation of...

  • Cloud and Enterprise Network Architect

    2 weeks ago

    Centurion, Gauteng, South Africa Alinta Tech Solutions Full time

    About Alinta Tech SolutionsWe are a leading technology solutions provider, dedicated to delivering innovative and cutting-edge solutions that drive business growth and success.Job Title: Cloud and Enterprise Network ArchitectJob Description:The RoleWe are seeking an experienced Cloud and Enterprise Network Architect to join our team at Alinta Tech Solutions....

  • Enterprise Cloud Networking Expert

    1 week ago

    Centurion, Gauteng, South Africa Alinta Tech Solutions Full time

    About UsAlinta Tech Solutions is a leading technology solutions provider, committed to delivering innovative and cutting-edge solutions that drive business growth and success.Job Title: Enterprise Cloud Networking ExpertJob Description:The RoleWe are seeking an experienced Enterprise Cloud Networking Expert to join our team at Alinta Tech Solutions. As an...