Key Accounts Manager

6 months ago

Sandton, South Africa CBRE Excellerate Full time

**Main purpose / objective of the position**:
Responsible for all aspects of the account including; Quality of service, Client satisfaction,
Team leadership and development, Provision of industry insight and innovation in support
of the Client leadership team, Facilitating access to CBRE Excellerate’s range of service
offerings, commercial management of the account.
All the functional lines dedicated to the account report to the Key Accounts Manager.

**Operational Delivery**:
Implementation, performance and compliance for all contracted services. Ensure
that the commercial framework for the contract is maintained
Work with account delivery teams and functional heads to improve process
efficiency and reduce risk and cost to the Client & CBRE Excellerate alike.
Develop and actively support cost optimization initiatives to deliver projected and
targeted savings in year.
Ensure the smooth integration and performance of CBRE Excellerate accounting
and financial reporting services dedicated to the client account, both with respect
to client facing financial reporting and the integration of CBRE Excellerate internal
financial P&L management
Maintain overall responsibility for team hiring, training, compensation, performance
tracking and satisfaction of employees
Create effective partnerships across the different functions and with other strategic
partners, driving an integrated and simplified approach to end-to-end service
delivery
Communication channel for the escalation and resolution of issues where there
may be challenges in resolving within the function for CBRE Excellerate and the
Client

**Continuous Improvement**
Understand the Client’s business and operations to ensure that CBRE Excellerate
services dovetail seamlessly into the organisation. Identify where existing services
or processes require re-engineering, or where the implementation of best practice
could deliver business benefits.

**Client Stakeholder Management**
Build and maintain regular communication channels with the Client stakeholders
to support the consistent delivery. Maintain regular communication across CBRE
Excellerate functional teams to ensure service alignment with the Client’s strategic
agenda and providing the Client with insight and opportunities.

Chair regular performance reviews (e.g. Strategic Supplier meetings) between the
Client stakeholders and CBRE Excellerate, reviewing relevant operational metrics
(including, relevant Service Levels, Customer Satisfaction, Value Add metrics),
identifying areas for improvement and ensuring alignment between contract goals
and the Client strategic agenda.

**Thought Leadership**
Provide access to the latest industry best practice and innovation, thought
leadership and available benchmark data to assist the development and delivery
of their strategic initiatives and ongoing evolution. Facilitate access to CBRE
Excellerate’s range of service offerings to support the Client’s business
transformation or cost reduction initiatives.

**Experience / Education**:
Advanced business knowledge, especially in the property industry and associated
financial markets backed-up by at least 10 years corporate real estate experience.
Experience in client engagement is critical. Experience in managing people is essential,
a business degree would be a strong recommendation.
Imperative for strong financial experience with a strong background in analysing and
reporting on financials. CA(SA), CIMA qualifications is recommended.
Working knowledge of SAP will be advantageous.

Skills required:
People Management, Managing staff/portfolios remotely, Budgeting and Financial
Management, IT Literacy, Negotiation, Planning, Co-ordination and Organising,
Networking; Presentation skills, Drivers License.

Knowledge required:
Occupier Account Management, Contract management, Financial management, In-depth
knowledge of lease agreements, Understanding of cost budgeting, Statutory
requirements, Business acumen, Common law principles applicable to leasing, basic
labour relations.

Competencies required:
Property Specialist, Team leadership, Change leadership, Financial and business
acumen, Applied Strategic planning, Customer and Quality Focus, Analytical Thinking,
Drive and Productivity, Problem Solving and Decision Making, Innovation, Negotiation

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