Professional Desk Attendant

3 days ago


Pretoria, Gauteng, South Africa Blou Blitz Storage Facility Full time

The purpose of a Desk Attendant is to provide a professional, friendly, and efficient customer service experience to the guests of an establishment. Desk Attendants are responsible for checking guests in and out, handling cash and credit payments, taking reservations, providing information and assistance, and maintaining the order and cleanliness of the desk area. Additionally, Desk Attendants may be required to handle any complaints or inquiries from guests, as well as assist other staff members with their duties.

Desk Attendant Responsibilities
  1. Greet guests upon arrival and check them in
  2. Keep the front desk and lobby area clean and orderly
  3. Handle guest requests and complaints in a professional manner
  4. Provide information about the hotel, local attractions, and other services
  5. Address guest inquiries in a friendly and efficient manner
  6. Update guest information in the computer system
  7. Process payments and prepare invoices
  8. Follow all safety and security procedures
Desk Attendant Skills
  1. Customer Service
  2. Communication
  3. Problem Solving
  4. Organization
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