Customer Service Liaison

3 days ago


Pretoria, Gauteng, South Africa Planet Fitness (Pty) Ltd. Full time

Key Performance Areas:

  • Member Satisfaction: Ensure that all members have a positive experience when interacting with the front desk.
  • Operational Efficiency: Manage the front desk operations, including cash handling, membership sales, and guest services.
  • Team Leadership: Supervise and train front desk staff to ensure excellent customer service and efficient check-in processes.
  • Communication: Develop and implement effective communication strategies to promote programs and services.
  • Problem-Solving: Resolve issues promptly and professionally, using strong problem-solving and conflict resolution skills.

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred.
  • 2+ years of experience in a customer-facing role, preferably in a fitness or hospitality environment.
  • Proven track record of delivering exceptional customer service and leading high-performing teams.
  • Strong communication, problem-solving, and conflict resolution skills.
  • Able to work flexible hours, including evenings and weekends.


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