Customer Service Liaison
3 days ago
Key Performance Areas:
- Member Satisfaction: Ensure that all members have a positive experience when interacting with the front desk.
- Operational Efficiency: Manage the front desk operations, including cash handling, membership sales, and guest services.
- Team Leadership: Supervise and train front desk staff to ensure excellent customer service and efficient check-in processes.
- Communication: Develop and implement effective communication strategies to promote programs and services.
- Problem-Solving: Resolve issues promptly and professionally, using strong problem-solving and conflict resolution skills.
Requirements:
- High school diploma or equivalent required; bachelor's degree preferred.
- 2+ years of experience in a customer-facing role, preferably in a fitness or hospitality environment.
- Proven track record of delivering exceptional customer service and leading high-performing teams.
- Strong communication, problem-solving, and conflict resolution skills.
- Able to work flexible hours, including evenings and weekends.
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