Systems Analyst Customer Experience

2 weeks ago


Johannesburg, Gauteng, South Africa Strategic Personnel Full time
KEY PERFORMANCE AREAS
  • Supporting, maintaining, and managing key dealer systems, mainly focusing on customer experience systems.
  • Collaborating with stakeholders to understand business goals and requirements and translate them into project requirements.
  • Conducting requirement elicitation sessions, documenting detailed business requirements, process flows, and functional specifications.
  • Working closely with the development teams to ensure the delivery of high-quality projects.
  • Acting as the primary point of contact between development teams and stakeholders. Communicating updates, project timelines, and progress effectively and advocating for the customer in all project discussions and decisions.
  • Executing digital strategies that align with business objectives and enhance the overall user experience.
  • Gathering and incorporating stakeholder feedback into the development cycle.
  • Analysing market trends, customer feedback, and competitive landscape to inform decision-making.
  • Developing project plans, timelines, and budgets in collaboration with stakeholders and tracking project performance against objectives.
  • Managing the end-to-end project lifecycle, including initiation, planning, execution, monitoring, and closure.
  • Coordination (meetings & events).

QUALIFICATIONS AND EXPERIENCE:
  • NQF Level 7 (Minimum 360 credits on level 8 framework) qualification in Information technology or equivalent qualification.
  • At least 3 years industry experience (i.e. product owner, business analysis or project management would be advantageous).
  • Customer experience systems knowledge and experience advantageous
  • Automotive industry knowledge and experience advantageous.
  • Excellent verbal and written skills with ability to communicate at different levels.
  • Ability to manage various tasks with multiple time spans concurrently, respond to and manage changing priorities.
COMPETENCIES:
  • Strong communication and interpersonal skills
  • Project management expertise
  • Stakeholder collaboration and relationship management
  • Analytical thinking and decision-making
  • Customer-centric mindset
  • Self-leadership and teamwork
  • Problem-solving and conflict resolution
  • Technical proficiency in IT systems
  • Adaptability to changing priorities
  • Effective presentation and reporting
  • Attention to detail
  • Relationship building



  • Systems Analyst

    2 weeks ago


    Johannesburg, Gauteng, South Africa Plus 1x Full time

    Job Title: Systems Analyst (On-site)We are looking for a skilled Systems Analyst to join our team In this role, you will be responsible for analyzing and improving our clients' systems and processes. A key part of your role will be building and maintaining reconciliation (recons) on the client's tool to ensure data accuracy and seamless system...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Business System Analyst PositionNedbank is seeking a Business System Analyst to join our team. As a key member of our digital transformation journey, you will play a critical role in analyzing business needs and designing innovative solutions that drive business growth and customer satisfaction.**Key Responsibilities:**Analyze business needs and design...


  • Johannesburg, Gauteng, South Africa Digiterra (Pty) Ltd. Full time

    Business Systems Analyst Job DescriptionDigiterra (Pty) Ltd. is seeking a skilled Business Systems Analyst to bridge the gap between business needs and technical solutions within our organization.You will play a crucial role in collaborating with stakeholders to gather and analyze requirements, identifying opportunities for process improvement, and...


  • Johannesburg, Gauteng, South Africa Digiterra (Pty) Ltd. Full time

    Job DescriptionWe are seeking a highly skilled Business Systems Analyst to join our team at Digiterra (Pty) Ltd. as a Business Analyst II.The ideal candidate will have a Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field and proven experience as a Business Analyst or similar role.You will play a crucial...

  • Systems Analyst

    4 weeks ago


    Johannesburg, Gauteng, South Africa Telesure Investment Holdings Full time

    Job title : Systems AnalystJob Location : Gauteng, JohannesburgDeadline : March 19, 2025Quick Recommended LinksJobs by Location Job by industries Job PurposeThe System Analyst ensures that GIT Service Management systems are maintained and developed to ensure GIT Service Management objectives are met. The System Analyst ensures that GIT delivers stable and...


  • Johannesburg, Gauteng, South Africa Safairoperations Full time

    Aviation Systems AnalystWe are looking for an experienced Aviation Systems Analyst to join our technical services team. In this role, you will be responsible for analyzing and improving the reliability and efficiency of our aviation systems.The successful candidate will have a strong background in mechanical engineering, with experience in systems analysis,...

  • Systems Analyst

    17 hours ago


    Johannesburg, Gauteng, South Africa tihsa Full time

    time left to apply End Date: March 31, 2025 (30+ days left to apply)job requisition id JR101796Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose.Job PurposeThe System Analyst ensures that GIT Service Management systems are maintained and developed to ensure GIT...


  • Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    Standard Bank of South Africa Limited is seeking a highly skilled Business System Analyst to join its dynamic team in Johannesburg, South Africa. The ideal candidate will analyze business needs and develop solutions to improve client satisfaction and drive business growth.Key Responsibilities:Analyze business needs and develop solutions to improve client...

  • Systems Analyst

    3 weeks ago


    Johannesburg, Gauteng, South Africa FNB South Africa Full time

    Job title : Systems AnalystJob Location : Gauteng, JohannesburgDeadline : March 25, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionHello future Systems Analyst,Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it...

  • Systems Analyst

    2 weeks ago


    Johannesburg, Gauteng, South Africa FNB South Africa Full time

    Job title : Systems AnalystJob Location : Gauteng, JohannesburgDeadline : April 06, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionTo interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business...


  • Johannesburg, Gauteng, South Africa FNB South Africa Full time

    Job title : Systems Analyst Team LeaderJob Location : Gauteng, JohannesburgDeadline : March 05, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionTo interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of...

  • Systems Analyst

    2 weeks ago


    Johannesburg, Gauteng, South Africa Deka Minas Pty Ltd Full time

    Systems Analyst required for a contract in Sandton to translate business requirements into detailed system design specifications, designing innovative and efficient technical solutions. This role will be responsible for database design, API contracts, API logic, and front-end user journeys, producing clear technical specifications and collaborating on system...


  • Johannesburg, Gauteng, South Africa Standard Bank of South Africa Limited Full time

    We are looking for a senior Business Systems Analyst to join our team at Standard Bank of South Africa Limited. The successful candidate will have a strong understanding of Agile working practices and LEAN and SCRUM proficiency.Key ResponsibilitiesThe Business Systems Analyst will be responsible for:Collaborating with cross-functional teams to gather and...


  • Johannesburg, Gauteng, South Africa Communicate Recruitment Full time

    Minimum 2-3 years of experience as a Business Systems Analyst (or in a similar role). Youve done the groundwork and are ready for the next stepA degree in Business Administration, Information Systems, Computer Science, or a related field. (This is your toolkit, make sure its sharp.)Strong understanding of business processes, systems, and the ability to find...

  • Systems Analyst

    1 day ago


    Johannesburg, Gauteng, South Africa Rmbwestport Full time

    time left to apply End Date: March 26, 2025 (4 days left to apply)job requisition id R18266Job DescriptionTo interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem.Hello Future Systems AnalystWelcome to FNB, the...


  • Johannesburg, Gauteng, South Africa Rmbwestport Full time

    Fulfill your potential as a Business Systems Analyst Expert at Rmbwestport!As a key member of our tech team, you'll be responsible for analyzing business requirements, designing systems, and collaborating with cross-functional teams.With us, you'll have the chance to develop your skills, build relationships, and make a meaningful contribution to our success.


  • Johannesburg, Gauteng, South Africa Communicate Recruitment Full time

    Minimum 2-3 years of experience as a Business Systems Analyst (or in a similar role). Youve done the groundwork and are ready for the next step A degree in Business Administration, Information Systems, Computer Science, or a related field. (This is your toolkit, make sure its sharp.) Strong understanding of business processes, systems, and the ability to...

  • Systems Analyst

    3 weeks ago


    Johannesburg, Gauteng, South Africa FNB South Africa Full time

    Job title : Systems AnalystJob Location : Gauteng, JohannesburgDeadline : March 27, 2025Quick Recommended LinksJobs by Location Job by industries Job DescriptionTo interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business...

  • IT System Analyst

    7 days ago


    Johannesburg, Gauteng, South Africa Citibank (Switzerland) AG Full time

    Job DescriptionThe DevOps Analyst is a critical role responsible for ensuring the smooth operation of applications and systems. This position requires strong technical skills, business acumen, and excellent communication abilities.Main Responsibilities:Conduct feasibility studies, time and cost estimates, IT planning, and risk assessment to meet specific...


  • Johannesburg, Gauteng, South Africa Mindworx Consulting Full time

    Key Performance areas include:Understand and familiarise with the projects business requirementsUnderstand and familiarise yourself with the organizations business processesUnderstand and familiarise yourself with the logical architecture of the blueprint designDefine the physical architecture for the proposed solutionsCreate and finalise the Functional...