HR Administrator Team Leader
3 weeks ago
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Key Performance Areas
HR Administration
- Manage optimal task and resource allocation to ensure that service delivery is as per defined target
- Define appropriate ways of working internally within the team to ensure seamless delivery as per norms
- Manage deployment of a robust quality framework
- Accountable for supporting audit requirements, putting in place effective controls to ensure compliance
- Ensures team follows standardized HR processes to maintain consistency and efficiency.
- Develops, optimizes, and leads the standardization of HR processes across the division, ensuring alignment with business needs.
- Monitors and enhances service delivery metrics, using insights to improve employee experience.
HR Optimisation
- Standardise HR admin processes.
- Manage adoption of standard processes.
- Train Principals, PA's and Campus Bursars on HR processes, payroll timelines, supporting documents and associated implications of not complying.
- Proactively identify process improvements and leverage technology to drive efficiencies.
- Identifies inefficiencies and suggests improvements within the immediate team scope.
- Leads broader continuous improvement efforts, aligning HR operations with best practices and introducing process innovations
Stakeholder Engagement
- Build and maintain working relationships with key stakeholders – Line managers, HRBP's, Brand MD's.
- Ensures a customer-centric approach within the team, resolving employee and manager queries efficiently.
Issue Resolution
- Manages and resolves escalations within the team and business, ensuring timely resolution.
- Establishes escalation protocols, analyses trends in issues, and implements long-term solutions to enhance HR service quality.
Team Management & Development
- Directly supervise the HR Administrators, providing daily oversight, guidance, and feedback.
- Leads the team strategically by driving talent development, succession planning, and maintaining high performance standards.
- Conducts on-the-job training for the team and operational stakeholders to improve efficiency and compliance.
Knowledge
- Good understanding of excel reporting
- Customer Centric approach
- People Management Experience
- Extensive Knowledge of AskHR administration
- Good understanding of employee life cycle end to end
- Experience of process Improvement & implementation
Qualifications
- Advanced Certificate /Diploma (NQF Level 6)
- Tertiary qualification( NQF Level 7)
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