Key Account Manager

3 weeks ago


Johannesburg, Gauteng, South Africa Platinum Placements Full time
  • Matric
  • Bachelors Degree or equivalent in Sales
  • Minimum 2 years similar experience in Logistics Industry

Responsibilities:

Activity Budgeting:

  • Create personal sales budget based on potential clientele, revenue generated previously, developed clients etc., submit to line manager and head of department for review.
  • Ensure estimations/assumptions used for creating the budget are reasonable.

Sales Activity:

  • Identify potential customers and point of contact in line with designated area and allotted sector.
  • Contact potential customer through cold calls and meetings.
  • Understand customer needs and minimum business requirements.
  • Attempt cross-selling with the Organization and related entities.
  • Coordinate with other departments/functions to verify feasibility of providing requested services.
  • Coordinate with pricing team; prepare quotations and obtain approval for margin charged (wherever required)
  • Document booking of services from the client.
  • Maintain database of clients which are classified as potential, onboarded and developed clients.
  • Ensure any information obtained from the market, especially material updates regarding customer, expected trends etc. are timely reported to the team leader and head of department.
  • Actively participate in trade fairs, exhibitions, industry conferences etc. to expand market recognition and Organizations network.
  • Ensure appropriate documentation is obtained from the client for internal due diligence and system onboarding processes.
  • Design and document customer SOPs; including billing details, reporting requirements etc.
  • Adhere to ICS developed by the line manager and department head.

Customer Relationships:

  • Build and maintain relationships with potential, onboarded and developed customers.
  • Identify potential clients concerns or issues faced and provide feasible business solutions through Organizations products & services and report the same to the line manager.
  • Communicate with customers with regards to their expectations, feedback and experience from the time of onboarding until the completion of the service.
  • Coordinate with customer service in handing over onboarded or developed customer under them.

Reorting:

  • Report weekly on potential customer contacted, onboarded customers, confirmed bookings etc.
  • Report monthly on revenue generated against the pre-determined sales targets.
  • Report daily on EFS, daily sales calls, meetings and the next step
    • Must have valid drivers license and own vehicle
    • Must have in depth knowledge of the Logistics Industry
    • Good knowledge of domestic relocations industry and customer demand pattern.
    • Deep understanding of global mobilization of household items, equipment, people etc


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