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Key Accounts Manager
1 month ago
Are you looking for a new and exciting challenge? Do you have a vast amount of General Merchandiser and Houseware experience.
Our client in JHB is looking for a Key Accounts Manager to join their team. You will be responsible for managing and nurturing relationships with the company''''s most significant clients which include large retailers such as Pick n Pay / Makro / Game and Spar. The role is vital to maintaining and expanding the company''''s relationships with clients, ensuring consistent revenue, and delivering top-tier customer service.
Duties and responsibilities include but are not limited to:
Client Relationship Management:
- Develop and maintain long-term relationships with key accounts (retailers, distributors,).
- Act as the primary point of contact between the company and its key clients.
- Understand clients'''' needs and preferences to better align product offerings and services.
- Regularly visit clients or hold virtual meetings to review performance, resolve issues, and ensure satisfaction.
Sales & Revenue Growth:
- Drive sales for key accounts through targeted strategies and by identifying growth opportunities.
- Set and achieve sales targets, ensuring alignment with broader company goals.
- Collaborate with the sales team and marketing departments to promote products and secure larger orders or long-term contracts.
Product Knowledge & Presentation:
- Maintain deep knowledge of the housewares products offered, including features, benefits, and competitive advantages.
- Provide clients with product training or updates on new items.
- Help clients with product selection to ensure they meet their customers needs.
Negotiation & Contract Management:
- Negotiate terms of sales agreements, contracts, and pricing with key clients.
- Ensure that terms are adhered to and resolve any disputes that arise regarding contracts or payments.
- Manage promotional offers, discounts, and pricing strategies for key accounts.
Market Intelligence:
- Stay updated on industry trends, competitors, and market demands in the housewares sector.
- Monitor competitors'''' product offerings and pricing to remain competitive.
- Identify new opportunities or markets for expansion.
Problem Solving & Conflict Resolution:
- Address any concerns or issues from key accounts regarding product quality, delivery, or customer service.
- Coordinate with other departments like logistics, production, and customer service to solve problems quickly and effectively.
Reporting & Analytics:
- Track and report on the performance of key accounts, including sales, inventory levels, and client feedback.
- Provide regular reports to senior management, highlighting key wins, challenges, and opportunities for growth.
Minimum requirements:
- Matric
- Bachelor''''s degree in business, marketing, or a related field
- 5+ Experience in account management, sales, or retail management within the housewares industry NON NEGOTIABLE
- Sales Experience: A background in sales or account management, preferably in the housewares, consumer goods, or retail sectors.
- Negotiation Skills: Ability to negotiate favourable terms and resolve conflicts in a professional manner.
- Communication: Strong verbal and written communication skills for interacting with clients, internal teams, and executives.
- Analytical Skills: Ability to analyse sales data, identify trends, and provide actionable insights.
- Industry Knowledge: Understanding of housewares products, market trends, and customer preferences.
- Project Management: Strong organizational skills to handle multiple accounts and projects simultaneously.