Key Account Manager

2 weeks ago

Johannesburg, South Africa HR Genie Full time

We are seeking a skilled Key Account Manager for our client's Food Service business. You will be responsible for managing and developing key accounts within the foodservice sector with your primary focus on building strong relationships with existing clients and identifying new business opportunities to drive sales and revenue growth. You will collaborate with various internal teams to ensure customer satisfaction and achieve business objectives. The role is based in Hulhumale in the Maldives.
Responsibilities:

  • Develop and maintain strong relationships with key clients in the food service industry in the Maldives. Understand their needs, objectives, and preferences to provide exceptional customer service and support.
  • Identify new business opportunities and potential clients within the food service sector. Proactively seek out and pursue partnerships, contracts, and collaborations to expand the company's customer base and market presence.
  • Achieve sales targets and revenue goals by promoting the company's products and services to key accounts. Develop and implement sales strategies, negotiate pricing and contracts, and effectively communicate the value proposition of the company's offerings.
  • Act as the primary point of contact for key accounts, addressing their enquiries, concerns, and requests promptly and professionally. Regularly engage with clients to assess satisfaction levels, identify areas for improvement, and ensure ongoing customer retention.
  • Develop account plans and strategies for key accounts, outlining objectives, actions, and timelines to maximize customer satisfaction and business growth. Collaborate with internal teams, such as marketing and operations, to align efforts and deliver on customer expectations.
  • Stay informed about market trends, customer preferences, and competitor activities within the food service industry in the Maldives. Conduct market research and analysis to identify opportunities and potential threats, adapting strategies accordingly.
  • Collaborate with internal teams, including product development, operations, logistics, and finance, to ensure seamless service delivery and customer satisfaction. Coordinate with these teams to address customer needs, resolve issues, and implement effective solutions.
  • Track key performance indicators (KPIs) and prepare regular reports on sales activities, revenue generation, customer feedback, and market trends. Analyse data to identify patterns, insights, and areas for improvement, providing recommendations to senior management.
  • Develop in-depth knowledge of the company's products, their features, benefits, and competitive advantages. Conduct product training sessions for key accounts, educating them on product offerings, usage, and best practices.

Skills:

  • Excellent communication, negotiation, and presentation skills.
  • Relationship-building abilities and customer-centric approach.
  • Analytical mindset with the ability to gather and interpret sales data.
  • Self-motivated and target-driven, with a focus on achieving results.
  • Strong organizational and time management skills.
  • Ability to collaborate effectively with cross-functional teams.
  • Able to work with multiple different cultures.

Qualifications:

  • Bachelor's degree in business administration, marketing, sales, or a related field (or equivalent experience).
  • Strong understanding of the international food service market, including customer preferences, trends, and competitive landscape.
  • Experience in the Maldivian market would be an added advantage.
  • Valid driver's license and valid passport. No criminal record.
  • Experience in working and living outside of ones home country. Experienced in working with diversity and cultures. An understanding of the Islamic culture would be preferred.
  • Proven experience as a Key Account Manager or in a similar sales role within the food service industry.
  • Proficiency in using CRM software and MS Office suite.
  • An understanding of the Islamic culture would be preferred.

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