Key Account Manager
1 week ago
Direct message the job poster from Sataya
Altify Head of People | Associate Director & Talent Magnet | Creating High-Impact Teams | Crypto | Fintech | StartUpMust have own vehicle and a valid driver's licence
R288,000 - R324,000 per annum (dependent on experience)
COMPLETED Business related Bcomm Degree required; 2 years client-facing work experience required
Are you a confident, people-focused Account Manager looking to join a company with ambitious growth plans? Our client is reshaping the forex industry, offering cutting-edge services and exceptional customer experiences. They are on the lookout for an Account Manager who will build strong client relationships, provide top-tier support, and drive customer satisfaction.
In this role, you'll visit clients to assist with onboarding, manage multiple forex accounts, and support the Sales team. You'll play a key role in customer retention and have the chance to work independently within a collaborative, results-driven team.
Key Responsibilities:
- Visit clients to assist with and explain onboarding processes
- Support administrative tasks related to forex transactions
- Collaborate with the Sales team to onboard and develop client relationships
- Manage individual and corporate forex accounts
- Address and resolve challenging client requests or escalations
- Develop initiatives to boost customer satisfaction and retention
- Build strong, trusting relationships with clients
- Identify business growth opportunities within your portfolio
- Provide efficient follow-up on client queries through various communication channels
Required Experience:
- Minimum 2 years in a client-facing role
- Degree in management, finance, administration, or similar field
- Technical literacy; ability to learn new systems quickly
- Strong administrative and interpersonal skills
- Solid mathematical ability
- Fluent in English with excellent communication skills
- Client Relationship Management: Confident in developing and maintaining client relationships
- Forex Knowledge: Background in forex and understanding of forex products
- Communication: Strong verbal and written skills with clients and remote teams
- Problem Solving: Able to tackle challenges with a proactive approach
- Independent Worker: Self-motivated and comfortable working remotely
If you're ready to be part of a fast-growing company that values transparency, autonomy, and high-quality deliverables, we'd love to hear from you. Apply now to take the next step in your career
Seniority levelAssociate
Employment typeFull-time
Job functionCustomer Service, Sales, and Finance
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