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Front Office AmbassadoFrontr

4 months ago

Stellenbosch, South Africa HR Genie Full time

At Oude Werf Hotel, we are more than just a team - we are a tight-knit family. We prioritize the well-being of our staff, offering comprehensive benefits, personal and professional growth opportunities, and a commitment to social and environmental responsibility. Join our community that values respect, care, and continuous growth.

Front Office Ambassador

Stellenbosch | on-site

Fixed-term contract


As our Front Office Ambassador, you will see the complete guest journey from arrival at the front entrance, parking cars, check-in, and rooming guests, assisting guests during their stay, preparing guest accounts, assisting with payments, assisting guests on departure, and bidding them farewell.
Part of your responsibilities will include answering phones, attending to face-to-face guest queries, and taking reservations. Maintaining records, creating- and keeping a filing system, as it is the central point for information/assistance for guests who visit and stay in the Hotel, will form part of this role. You will help guests check out and accept final payment for their room accounts, ensuring they have had a pleasant stay and accompanying guests to the Port Cochere to bid them farewell.

Requirements:
Matric
Hospitality-related Tertiary Qualification (advantageous)
Experience as a Front Office receptionist
Work various shifts
Work across multiple functions (luggage handling, drive, reception etc.)
Drivers license
Computer Literate, including: MS Office and Opera previous relevant experience at 4* establishment

Competencies:
Planning
Presenting
Client focus
Initiative
Situational awareness
Flexibility
Service-oriented
Adaptability

We offer:
An empowering environment.
A remuneration package including risk benefits
21 working days leave per annum
Other company benefits
Training and development opportunities

Closing date: 11 June 2024.

We are an equal opportunity employer.

Please note that should you not hear back from us within 14 days, kindly consider your application unsuccessful.