Reception Manager
3 months ago
Job Summary:
The Reception Manager oversees the front desk operations of building, or guesthouse, ensuring a seamless and efficient experience for guests and visitors. This role involves managing the reception team, handling guest inquiries and complaints, and maintaining the highest standards of customer service.
Key Responsibilities:
Team Management:
- Supervise, train, and manage the reception staff, including receptionists and concierge personnel.
- Schedule shifts and ensure adequate coverage during peak times.
- Conduct performance evaluations and provide feedback to improve team performance.
- Facilitate staff meetings and ensure all receptionists are updated on policies, procedures, and guest information.
Guest Services:
- Welcome guests and visitors with a professional and friendly demeanor.
- Oversee the check-in and check-out process, ensuring accuracy and efficiency.
- Handle escalated guest complaints and resolve issues in a timely and effective manner.
- Ensure all guests' needs are met, from providing information to arranging special requests.
Operations:
- Manage the front desk operations, ensuring that all tasks, such as bookings, payments, and inquiries, are handled smoothly.
- Monitor and maintain the cleanliness and organization of the reception area.
- Implement and enforce standard operating procedures for the reception team.
- Coordinate with other departments, such as housekeeping and maintenance, to address guest needs and concerns.
Administrative Duties:
- Maintain accurate records of guest information, bookings, and payments.
- Prepare reports on reception activities, such as occupancy rates, guest satisfaction, and financial performance.
- Handle administrative tasks, such as ordering office supplies, managing inventory, and processing invoices.
- Ensure compliance with health and safety regulations.
Customer Relationship Management:
- Build and maintain strong relationships with regular guests and clients.
- Gather and act on guest feedback to improve service quality.
- Assist in developing loyalty programs and strategies to enhance the guest experience.
Marketing and Promotion:
- Collaborate with the marketing team to promote the property or business.
- Ensure the reception area reflects the brand image and values of the company.
- Promote additional services, amenities, or special offers to guests.
Qualifications:
- Proven experience as a Reception Manager, Front Office Manager, or similar role in the hospitality industry.
- Excellent leadership and management skills.
- Strong customer service orientation with the ability to handle difficult situations calmly and professionally.
- Proficiency in using reservation systems, CRM software, and Microsoft Office.
- Excellent verbal and written communication skills.
- Ability to multitask and work under pressure.
- Strong organizational and problem-solving abilities.
- Attention to detail and a high level of professionalism.
Working Conditions:
- Flexible work schedule, including weekends, holidays, and possibly night shifts.
- Ability to handle a fast-paced and dynamic work environment.
- On-call availability for urgent situations.
-
Reception Manager
1 month ago
Cape Town, Western Cape, South Africa Numeral Financial Services Group Full timeJob Summary:The Reception Manager is responsible for overseeing the front desk operations of our building, ensuring a seamless and efficient experience for guests and visitors. This role involves managing the reception team, handling guest inquiries and complaints, and maintaining the highest standards of customer service.Key Responsibilities:Team...
-
Reception Manager
3 months ago
Cape Town, South Africa Status Asset Management Full timeJob Summary:The Reception Manager oversees the front desk operations of building, or guesthouse, ensuring a seamless and efficient experience for guests and visitors. This role involves managing the reception team, handling guest inquiries and complaints, and maintaining the highest standards of customer service.Key Responsibilities:Team...
-
Temp Reception
1 week ago
Cape Town, South Africa O'Brien Recruitment Full timeJob Title: Temporary Receptionist in the Southern and Northern Suburbs RegionJob Description:We are seeking a reliable and professional Temporary Receptionist to cover for permanent employees who are out sick or on leave. The ideal candidate will be responsible for handling all reception duties and maintaining a welcoming and organized office environment.Key...
-
Temp Reception
1 week ago
Cape Town, South Africa O'Brien Recruitment Full timeJob Title: Temporary Receptionist in the Southern and Northern Suburbs RegionJob Description:We are seeking a reliable and professional Temporary Receptionist to cover for permanent employees who are out sick or on leave. The ideal candidate will be responsible for handling all reception duties and maintaining a welcoming and organized office environment.Key...
-
Reception Coordinator
4 weeks ago
Cape Town, Western Cape, South Africa Isilumko Staffing Full timeKey Responsibilities:Greeting Visitors: Welcome guests with a warm and professional demeanor, direct them efficiently, and notify staff of visitor arrivals.Answering Calls: Manage incoming calls, redirecting as needed, and providing basic information to callers.Administrative Support: Assist with various clerical tasks, including data entry and managing...
-
Reception and Office Management Administrator
6 months ago
Cape Town, South Africa Unique Personnel Full time**Job Number** - 70944 **Job Type** - Permanent **Job Title** - Reception and Office Management Administrator **Computer Skills** - MS Excel,MS Outlook,MS PowerPoint,MS Word,CRM system **Industry** - Food **City** - Cape Town **Province** - Western Cape **Position Purpose** - Portray our premium image to the outside world by answering phone calls and...
-
Temp Reception
7 days ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeJob Title: Temporary Receptionist in the Southern and Northern Suburbs Region Job Description: We are seeking a reliable and professional Temporary Receptionist to cover for permanent employees who are out sick or on leave. The ideal candidate will be responsible for handling all reception duties and maintaining a welcoming and organized office...
-
Reception/administrative Assistant
6 months ago
Cape Town, South Africa RHI Trading CC Full timeWe are looking to employ Reception/Administrative Assistant to join our CMT based in Maitland, Cape Town. **Duties**: **1.** **Reception (Daily Task)** - Meeting and greeting clients. - Arranging courier that is relevant to Carline/Marius (Fabric) - Keeping the reception area tidy. - Answering and forwarding phone calls. - Minutes on all meetings to be...
-
Reception and Administrative Coordinator
4 weeks ago
Cape Town, Western Cape, South Africa CK Africa Talent Full timeJob SummaryWe are seeking a highly organized and detail-oriented Reception and Administrative Coordinator to join our team at CK Africa Talent. The successful candidate will be responsible for providing exceptional customer service, managing administrative tasks, and maintaining a positive and professional work environment.Key ResponsibilitiesAdministrative...
-
Reception Administrator
5 months ago
Cape Town, South Africa Time Personnel Full timeJob Overview **Date Posted**: Posted 2 hours ago **Location**: Cape Town, Western Cape **Job Title**: Reception Administrator / Office Assistant **Education Level**: High School / Matric **Job Level**: Intermediate **Minimum Experience**: 3 - 5 Years Reception Administrator / Office Assistant - Cape Town. Are you a well-groomed, strong front desk...
-
Sample Reception Technician
3 months ago
Cape Town, South Africa SGS Full time**Company Description** SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. The sample reception technician is primarily responsible for...
-
Medical Reception Manager
6 months ago
Cape Town, South Africa Vencorp Placements Full timeLooking for a Reception Manager to work in a multidisciplinary private hospital setting in the Southern Suburbs. - Duties & Responsibilities:_ - Oversee the administrative functions of the Admissions team including drivers from admission to discharge process including necessary documentation and authorisation - Ensure that staff collect co-payments,...
-
Reception and Sales Consultant
1 month ago
Northern Cape, South Africa Unique Personnel Ltd Full timeRole and Responsibilities: Great and assist clients upon arrival, providing information about our services Manage appointment bookings and handle administrative tasks Promote IV therapy treatments and upsell additional services Maintain the cleanliness and presentation of the reception area Handle client inquiries and ensure a high level of customer...
-
Reception/office Administrator
6 months ago
Cape Town, South Africa SFG Engineering Services Full time**Job Requirements**: - Minimum 2 years reception, administration, and office management experience - Must have matric. - Tertiary qualification in Bookkeeping, Business Administration advantageous **Responsibilities**: **Finance duties**_:_** - Credit Card reconciliations - Balancing of creditors accounts for payment on a monthly basis - Preparing payment...
-
Reception | Administrator
2 months ago
Cape Town, South Africa Office & Co Full timeFront Desk Greet clients and visitors in a warm and professional manner, providing excellent customer service. Manage the reception area, ensuring it is organized, tidy, and welcoming for all guests. Administrative Duties Perform general administrative tasks, including answering phones, responding to emails, and managing correspondence. Maintain filing...
-
Reception Desk Coordinator
2 weeks ago
Cape Town, Western Cape, South Africa Isilumko Staffing Full timeAs a Reception Desk Coordinator at Isilumko Staffing, you will play a vital role in managing incoming and outgoing calls. Your professional demeanor and administrative skills will ensure seamless communication between departments and clients.This 4-month fixed-term contract position requires attention to detail, excellent telephone etiquette, and the ability...
-
Reception | Administrator
2 months ago
Cape Town, South Africa Office & Co Full timeFront Desk Greet clients and visitors in a warm and professional manner, providing excellent customer service.Manage the reception area, ensuring it is organized, tidy, and welcoming for all guests.Administrative DutiesPerform general administrative tasks, including answering phones, responding to emails, and managing correspondence.Maintain filing systems,...
-
Office Administrator with Reception Duties
2 weeks ago
Cape Town Northern Suburbs, South Africa Persona Staff Full timeJob Title: Office Administrator with Reception DutiesWe are seeking a highly skilled and organized Office Administrator to join our team at Persona Staff (PTY) Ltd. As an Office Administrator, you will be responsible for performing various administrative tasks while ensuring the smooth operation of our reception area.Responsibilities:Manage switchboard with...
-
Reception Front of House Manager
5 months ago
Cape Town, South Africa HotelJobs.co.za Full timeA boutique Hotel in the City of Cape Town seeks a Front Office / Front of House Manager. The Front of House Manager main tasks include to manage the guest experience to implement the innovative ideas on how to maintain a good relationship between the clients and the hotel always making clients a first priority. **KEY FOCUS AREAS** - To assume full...
-
Reception and Front Desk
6 months ago
Cape Town, South Africa HotelJobs.co.za Full timeExciting Opportunity in Cape Town! Hospitality Jobs Africa is thrilled to present an exceptional opportunity to join our client's team as a Reception and Front Desk professional at their Luxury Backpackers accommodation in Cape Town. If you're passionate about hospitality and eager to create unforgettable experiences for guests in one of the world's most...