Payroll Coordinator

2 weeks ago

Rosebank, Western Cape, South Africa De Beers Group of Companies Full time
Company Description

  • Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions.


The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering flawless processes, enabled by great technology.


There are three key strategic pillars that GSS is currently aligned to and delivering towards, namely, customers, colleagues and communities.


Proactive and meaningful stakeholder engagement, which includes employees, communication and effective change management are key success factors in the GSS journey.


Job Description:

  • This job encompasses the effective coordinating of payroll by managing, planning, controlling and ensuring sustainability of Employee Data, Payroll Execution & Customer query management processes. Manage the effective integration of the Payroll, Data processes and query management endtoend for all payrolls.


This role needs to ensure that all SLA targets and measures are met by the teams under them and that the team complies with all Governance requirements.

Focus on building strong Business relationships by adding value through optimal customer service. Leads continued success with a change agent mentality.

In addition, the position will investigate and close any escalated issues stemming from subordinates and escalate any issues that can't be resolved to the appropriate position.

This job encompasses the effective coordination of planning, control and sustainability of Data and Pay run execution.

You'll look after our most important resource.

Our people.

KEY TASKS

Operational Delivery

  • Accountable for coordinating and controlling of the timely & accurate processing of all input documentation according to SLA measures.
  • Accountable for coordinating and controlling of all the weekly and monthly checklists.
  • Ensure the adherence to Process and Service Standards for the effective governance within area of responsibility.
  • Interpret, communicate, coach & monitor relevant policies and procedures to staff.
  • Communicate the Service Delivery strategy and operating model to the team.
  • Identify risks and implement actions to mitigate/eliminate all risks.
  • The effective resolution and coordination of issues and incidents with actions plans and quality controls in place
  • Ensure that all SLA targets and measures are met.
  • Comply with all Governance requirements.
  • Investigate and close any escalated issues stemming from subordinates and escalate any issues that can't be resolved to the appropriate position

People Interaction

  • Actively collaborate within own team and in the wider ES to build capacity and relations

Continuous improvement

  • Encourage collaboration to generate innovative ideas that are sustainable & cost effective in the Service Delivery function
  • Attending process and service design reviews in order to generate ideas to drive efficient processing and a quality service.

Customer relationship building

  • Build customer relations through effective communication and efficient issue resolution
  • Minimal escalations to individual's manager when issues have not been adequately addressed.
  • Contribute toward building strong Business relationships and adding value through optimal customer service.

GENERIC TASK

Health, Safety & Environment:

  • Demonstrate behaviour in line with health, safety and environmental standards and with the Group's values
  • Set the health, safety and environmental expectations for your team and monitor behaviour so that it meets the required standards
  • Participate in relevant safety audits, inspections and observations, and address issues as part of demonstrating safety leadership

People / Leadership:

  • Demonstrate behaviour in line with the Group's values, standards and a professional workplace
  • Provide leadership to, and develop the performance of, your team in line with the Group's policies and systems (e.g. performance management) in order to achieve business goals.

As part of this:

  • Within the direction set by your leader, develop a clear and aligned plan for your team;
  • Foster a constructive and productive working environment;
  • Monitor the work of each team member and provide regular and useful feedback to them on how they are performing and
  • Drive delivery of objectives holding team members to account for their work.
  • Participate as an effective team member in working collaboratively with your leader, peers and relevant others (including from other teams) to achieve business goals
  • Monitor the activities of your team which involve other teams and appropriately intervene to address any crossteam issues

Financial:

  • Contribute to the development of the budget
  • Monitor your costs against budget and either address, or advise your manager of, any variances of note
  • Ide

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