Payroll Analyst

Company Description
- Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions.

The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering flawless processes, enabled by great technology.

There are three key strategic pillars that GSS is currently aligned to and delivering towards, namely, customers, colleagues and communities.

Proactive and meaningful stakeholder engagement, which includes employees, communication and effective change management are key success factors in the GSS journey.

**Job Description**:

- Payroll Analysts are responsible for supporting the Payroll team ensuring employees are paid accurately and on time. They help to ensure the payroll functions smoothly by maintaining accurate payroll records for businesses.

A Payroll Analysts must be knowledgeable about payroll laws and regulations. Furthermore, it is essential that they have experience using payroll software (SAP) and other technology tools to ensure that payroll processes are accurate and efficient. They must be both technically adept and able to communicate clearly and accurately with employees and managers about payroll processes and answer questions regarding salaries, benefits, and taxes. You will be expected to participate in all system and process change projects.

This job encompasses the effective managing, planning, control and sustainability of Data. Manage the effective integration of the Payroll and Data processes end-to-end for all Platinum Payrolls.

Ensure that all SLA targets and measures are met. Comply with all Governance requirements. Focus on building strong Business relationships by adding value through optimal customer service. In addition, the position will investigate and close any escalated issues stemming from subordinates and escalate any issues that cannot be resolved to the appropriate position.

This job encompasses the effective coordination of planning, control and sustainability of Employee Data and Maintenance.

**You’ll look after our most important resource.**

**Our people.**

**KEY TASKS**

**Operational Delivery**
- Run daily reports to ensure that all SLA targets, SNOW queries and measures are met.
- Run weekly report for all open incidents and implement actions.
- Run weekly report of new hires and terminations and communicate to the medical aids.
- Accountable for implementing and controlling of all the weekly and monthly checklists.
- Provide support and coaching to the staff in need.
- Relief for team members in back-up role for leave and /or high-volume work efforts.
- Perform UAT Testing for any new or updates on the system configurations.
- Responsible for the coordination efforts between HR Payroll and other streams to ensure proper flow and maintenance of employee master data.
- Identify process improvement initiatives and define processes for new standards.

**Medical Aid and Home Loans**
- Run SAP report and Balance with the monthly billing reports.
- Thoroughly investigate and clear Discrepancies and Age Reports.
- Assign investigated queries with a clear instruction to Team Supervisors.

**Continuous improvement**

**SOP (Standard Operating Procedures)**
- Create SOP’s
- Maintain/Update SOPs to ensure that they are in line with current processes and RACM (Risk and Control Management)
- Encourage collaboration to generate innovative ideas that are sustainable & cost effective in the Service Delivery function.
- Do Root Cause Analysis with the Teams to manage and close out the Incidents.

**Training**
- Provide training to new recruits on crucial processes.
- Provide training on processes based on the Incident Management Report.

**Audits**
- Run weekly reports to ensure compliance with all Governance requirements.
- Check all downloads and imports of external payroll related information including Garnishees and Loans
- Verify the correctness of the annual salary increase file.
- Verify the correctness of the bonus incentive files.

**People Interaction**
- Actively collaborate within own team and in the wider Anglo American Team to build capacity and relations.

**Customer Relationship building**
- Build customer relations through effective communication and efficient issue resolution.
- Minimal escalations to individual’s manager when issues have not been adequately addressed.
- Contribute toward building strong Business relationships and adding value through optimal customer service.

**Generic Tasks**

**Health, Safety & Environment**:

- Demonstrate behaviour in line with health, safety and environmental standards and with the Group’s values.
- Participate in relevant safety observations, and address issues as part of demonstrating safety leadership.

**People / Leadership**:

- Demonstrate behaviour in line with the Group’s values, standards, and