Service Desk Agent I

IntroductionThe main purpose of the role is to resolve IT related issues logged via the Service Desk, remotely and telephonically.Duties & Responsibilities Providing multichannel onestop Incident Service Desk Support to customers, covering all ICT contracted services in line with SLAs. Ensuring that effective Service Desk support of incidents and IMACD's as...

The main purpose of the role is to recommend, implement, and monitor preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved.Duties and ResponsibilitiesThe Junior Service Desk Quality Analyst will be required to execute the following duties and responsibilities, but not limited to the below....

Responsibilities : Understand ordering and tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping procedures and systems A key responsibility of this role is ensuring that an ongoing contribution toward positive customer satisfaction is achieved. A Service Desk Agent is responsible for the...

Our client requires the services of an Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office RotationAmazing brand with cutting edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environment POSITION: Contract until December 2025 COMMENCEMENT: As soon as possible...

Our client requires the services of an Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office Rotation- Amazing brand with cutting edge technology:Excellent teams in Global team collaboration:- High work-life balance with Flexible hours:Agile working environmentPOSITION:Contract until December 2025COMMENCEMENT:As soon as...

Ensure successful and high-quality service delivery by effectively supporting business with global projects. South Africa Midrand Young professionals Fulltime— Your Benefits —**: Buddy program Disability insurance Internal career development Job with purpose Mentor program Onboarding program Pension scheme Trusted working hoursYour skills:Dealing with...

Our client requires the services of a Delivery Assurance Manager (Advanced) Midrand/Menlyn/Rosslyn/Home Office rotation.- Amazing brand with innovative technology:Excellent teams in Global team collaboration:- High work-life balance with Flexible hours:Agile working environmentPOSITION:Until December 2026EXPERIENCE:4-6 Years related working...

A contact centre is looking for experienced multi-tasking, fast typing, efficient, Technical Support Agents to join our team.What you will do in this role Delivering excellent customer and technology services via the Service Desk channels. Using service monitoring tools to aid the problem solving and service delivery Using automation where possible to...

Business Unit, Department, Reporting Job grade/level OP2 Business Unit Digital Solutions Platform Department Octane Position reports to Team Leader: Call Desk Span of Control 0 Core DescriptionResponsible for providing technical support to service station dealers IRO the various products and services that we provide.Understand the various Software and...

Vacancy: Customer Service Agent - 6 Month ContractRegion: MidrandReporting to: Contact Centre Manager InlandJob Description MAIN PURPOSE OF JOB:To provide superior service to internal and external customers via all contact channels and all media. Ensure the Service Level KPI's is achieved at all timesQUALIFICATION & EXPERIENCE: Matric or relevant...

Our client in the telecommunications industry is currently searching for a shift manager who will be responsible for planning and managing the daily call desk operations, shift schedules, agent's performance and customer escalations.- Duties:_ Ensure customers are updated on progress of faults and that all duties within the call desk are performed accurately...

IntroductionThe main purpose of the role is to assist the Quality department in to recommending, implementing, and monitoring preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved.Duties & Responsibilities Setting coaching and remediation sessions between the Service Desk Consultants and the Senior...

MobifyTracker, a dynamic division of Shared Mobility Africa, is currently seeking passionate and results-driven Field Agent Coordinator to join our rapidly growing team. As a Field Agent Coordinator, you will have the chance to support the coordination of field agents, assist in service schedules, and contribute to the efficient delivery of technical support...

The main purpose of the role is to identify and monitor training needs in the Service Desk department, thereafter ensuring that continuous training is implemented. Managing the success of the training programs implemented.Duties and ResponsibilitiesThe IT Support Trainer will be required to execute the following duties and responsibilities, but not limited...

IntroductionThe purpose of the role is to take the lead on call management and coordination with the first-time resolution principle while providing effective support of incidents and requests based on clients SLA's.Duties & Responsibilities Overseeing the ticket management process and Service Desk Agent involved in resolving the incident. Managing calls...

Midrand, Gauteng - Real EstateResidential Sales Agent (JB3812)Midrand, GautengR basic plus commission - benefits include: A company car, cell phone, laptop and monthly incentives on achieved sales targetsPermanentA distinguished developer, recognized for its unwavering commitment to premium projects in the Gauteng region, is actively seeking a skilled...

Listing reference: adapt_000134Listing status: Online-Position summaryIndustry:IT & Internet- Job category:Hospitality, Hotel, Catering, Tourism and TravelLocation:Midrand- Contract:PermanentEE position:NoAbout our company A provider of leading specialised software and digitallyled business solutions that assist clients across targeted...

Hire Resolve's client, a leading civil engineering firm based in Midrand, is seeking a highly skilled and experienced Site Agent to join their team. The ideal candidate will have a strong background in underground services, including stormwater, water, and sewer reticulations, as well as experience in bulk earthworks and road construction. The Site Agent...

(Customer Contact Centre) Fidelity ADT - Outbound Customer Service Retention Agent Level 2Reporting to: Customer Service Retention SupervisorMinimum Qualifications and Experience: Matric A minimum of 2 years customer service experience. At least 1 to 2 years' experience within a contact center, of which client retention experience would be Continuous...

SoluGrowth is looking for 2 Fleet Sales Agents.The Fleet Sales Agent will be responsible for obtaining new business through the B2B Saleschannel. This will include Corporate Fleet, Government and Rental Fleets.COMPETENCIES AND SKILLS: Matric. Tertiary Qualification in Sales and Marketing will be advantageous Valid drivers license Communication: Excellent...