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Sub Product Owner-it Service Desk Control Centre
2 weeks ago
Delivery Assurance Manager (Advanced) Midrand/Menlyn/Rosslyn/Home Office rotation.
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Amazing brand with innovative technology:
Excellent teams in Global team collaboration:
High work-life balance with Flexible hours:
Agile working environment
POSITION:
Until December 2026
EXPERIENCE:
4-6 Years related working experience.
COMMENCEMENT:
As soon as possible.
QUALIFICATIONS/EXPERIENCE
- Two years of IT related working experience in service desk or control centre environment
ESSENTIAL SKILLS
- ITSM (IT Service Management)
- IT Operations Frameworks (E.g., ITIL)
- IT Service Delivery Management
- Project Management
- DevOps
- Agile Methodology
- JIRA & Confluence
- Service Desk Methodology
- Team management and steering for SLA and KPIs
- Technical experience with Data and Analytics (E.g. QlikView)
- Office 365
ADVANTAGEOUS SKILLS
- Information Technology Qualification (Advantageous, but not a prerequisite)
ROLE:
- Steer and govern GROUP IT Service Desk initiatives and projects.
- Manage service delivery provider/s to deliver a stable and sustainable level of first level IT support.
- Manage transformation within the IT Service Desk relating to new technologies and refined processes.
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