Junior Service Desk Quality Analyst

IntroductionThe main purpose of the role is to assist the Quality department in to recommending, implementing, and monitoring preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved.Duties & Responsibilities Setting coaching and remediation sessions between the Service Desk Consultants and the Senior...

IntroductionThe main purpose of the role is to resolve IT related issues logged via the Service Desk, remotely and telephonically.Duties & Responsibilities Providing multichannel onestop Incident Service Desk Support to customers, covering all ICT contracted services in line with SLAs. Ensuring that effective Service Desk support of incidents and IMACD's as...

Job Title: BMW - Junior Quality AnalystLocation: MidrandCost Centre: BMW JohannesburgAgreement Type: PermanentPermanentBased in MidrandÂTo analyze customer interactions and capture insights into the QA tool to ensure an independent, objective and neutral collection of data.ÂMain Responsibilities (including but not limited to):Reduce business risk,...

The main purpose of the role is to provide support to the quality department in implementing, and monitoring preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved.Duties & Responsibilities Assisting in monitoring, reviewing, and scoring help desk calls and tickets on a daily basis to ensure quality...

JOBNUMBERiOCO02899 CONTRACT TYPEPermanent STATE/PROVINCEGauteng CONTRACT TYPE:OnSiteThe Role:iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing...

ROLE PURPOSEAs part of the Customer-facing Nexio SOC team, the Specialist: Cybersecurity Analyst plays a critical role in monitoring, detecting, and responding to cybersecurity incidents within a Security Operations Center. The Cybersecurity Analyst utilizes incident handling methodologies to validate security events, assess severity levels, and provide...

Our client requires the services of an Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office Rotation- Amazing brand with cutting edge technology:Excellent teams in Global team collaboration:- High work-life balance with Flexible hours:Agile working environmentPOSITION:Contract until December 2025COMMENCEMENT:As soon as...

Our client requires the services of an Operations Engineer (Senior) - Midrand/Menlyn/Rosslyn/Home Office RotationAmazing brand with cutting edge technology Excellent teams in Global team collaboration High work-life balance with Flexible hours Agile working environment POSITION: Contract until December 2025 COMMENCEMENT: As soon as possible...

Our client requires the services of a Delivery Assurance Manager (Advanced) Midrand/Menlyn/Rosslyn/Home Office rotation.- Amazing brand with innovative technology:Excellent teams in Global team collaboration:- High work-life balance with Flexible hours:Agile working environmentPOSITION:Until December 2026EXPERIENCE:4-6 Years related working...

Duties: Participate in customer and client listening programs to identify customer needs and expectations. Determine weaknesses in performance and establish solutions to improve. Ensure compliance with the company's quality systems. Identify process improvement opportunities. Generate and maintain feedback. Provide feedback to call centre team leaders and...

Environment:Our client is a major player in the delivery of affordable and accessible converged voice and data solutions that are at the forefront of the next-generation network.The Junior Data Analyst is responsible for the management of data generated by the various systems in the network and to translate this data into a format that is meaningful for the...

Responsibilities : Understand ordering and tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping procedures and systems A key responsibility of this role is ensuring that an ongoing contribution toward positive customer satisfaction is achieved. A Service Desk Agent is responsible for the...

Job Overview: We are looking for a motivated and detail-oriented Junior Business Analyst to join our team. The ideal candidate will assist in analyzing business processes, identifying needs, and recommending solutions that deliver value to our stakeholders. This role is perfect for someone looking to grow their career in business analysis and gain hands-on...

ROLE PURPOSEAs part of the Customer-facing Nexio SOC team, the Specialist: Cybersecurity Analyst plays a critical role in monitoring, detecting, and responding to cybersecurity incidents within a Security Operations Center. The Cybersecurity Analyst utilizes incident handling methodologies to validate security events, assess severity levels, and provide...

Logistics Analyst, Midrand, R35K Neg,Diploma /degree, Advanced excelexperience maintaining and leveraging quality of service providers and customers, Implement and drive new distribution (logistics/courier) projects, distribution solutions and improvement, analyse external customer requirements for delivery, liaising with 3rd party courier providers, manage...

Gauteng, Midrand Monthly Cost To Company (Market related, Negotiable)Major pharmaceutical company is seeking a dynamic Laboratory Analyst to join their team. This person will be working shifts and will be responsible to conduct quality control, in accordance with the Quality Management System, by performing analytical services in order to satisfy the...

Ensure successful and high-quality service delivery by effectively supporting business with global projects. South Africa Midrand Young professionals Fulltime— Your Benefits —**: Buddy program Disability insurance Internal career development Job with purpose Mentor program Onboarding program Pension scheme Trusted working hoursYour skills:Dealing with...

If investigations, analysis and finding route causes for faults withing the Service Management environment is the exposure you are looking for then Jurumani Solutions is the right place for youOffering an environment where a strong customer service focus and the practice of working with the latest technologies and systems are believed to be fundamentally...

Role purpose:To measure service delivery quality within all customer interaction touch-points against service quality standards and recommend methods of improvement.Your responsibilities will include:Ensure adherence of agent handled customer interactions to the agreed quality standards for all interactions.Ensure that the qualitative and quantitative...

Role purpose:To measure service delivery quality within all customer interaction touch-points against service quality standards and recommend methods of improvement.Your responsibilities will include:Ensure adherence of agent handled customer interactions to the agreed quality standards for all interactions.Ensure that the qualitative and quantitative...