Technical Officer: Call Desk Agent

JOBNUMBERiOCO02899 CONTRACT TYPEPermanent STATE/PROVINCEGauteng CONTRACT TYPE:OnSiteThe Role:iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, providing...

IntroductionThe purpose of the role is to take the lead on call management and coordination with the first-time resolution principle while providing effective support of incidents and requests based on clients SLA's.Duties & Responsibilities Overseeing the ticket management process and Service Desk Agent involved in resolving the incident. Managing calls...

The main purpose of the role is to recommend, implement, and monitor preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved.Duties and ResponsibilitiesThe Junior Service Desk Quality Analyst will be required to execute the following duties and responsibilities, but not limited to the below....

Responsibilities : Understand ordering and tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping procedures and systems A key responsibility of this role is ensuring that an ongoing contribution toward positive customer satisfaction is achieved. A Service Desk Agent is responsible for the...

Role Overview:The role of the Technical Officer (TO) in the Vodacom Business Technical Service Desk and Assurance Team is to provide technical support and incident management to Vodacom Business customers within the product and solution space of converged network service offerings.This requires taking full control and ownership of all service incidents and...

A contact centre is looking for experienced multi-tasking, fast typing, efficient, Technical Support Agents to join our team.What you will do in this role Delivering excellent customer and technology services via the Service Desk channels. Using service monitoring tools to aid the problem solving and service delivery Using automation where possible to...

IntroductionThe main purpose of the role is to resolve IT related issues logged via the Service Desk, remotely and telephonically.Duties & Responsibilities Providing multichannel onestop Incident Service Desk Support to customers, covering all ICT contracted services in line with SLAs. Ensuring that effective Service Desk support of incidents and IMACD's as...

ROLE PURPOSEGive updates on Service Requests for customers phoning the ESD Outbound Service DeskPerform basic tests before confirming closure and verify link status using intergrity. Give feedback to customers calling into the IVR Follow up with technical officers on Service Requests for activity updates on tickets without updates and revert with feedback to...

ROLE PURPOSE Log customer Service Request for customers phoning the ESD Inbound Service Desk. Perform basic 1st Line trouble shooting; confirm power; verify link status using Integrity.ROLES & RESPONSIBILITIES Answering inbound calls from customers requesting to log a service request. Log new service requests. Using MSPI & Intergrity to obtain the correct...

Job Title:Front Desk ReceptionistJob Location: MidrandCost Centre:BMWAgreement Type: PermanentÂOVERALL PURPOSE OF JOB:We are looking for a Front Desk Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. Receiving visitors at the front desk by greeting, welcoming, directing and announcing them...

About Shared Mobility Africa:Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa.We are currently seeking a...

About Shared Mobility Africa:Shared Mobility Africa is a leading player in the shared mobility industry, committed to transforming the way people move around urban environments. We provide innovative and sustainable transportation solutions. Join our dynamic team and be part of shaping the future of transportation in Africa.We are currently seeking a...

ROLE PURPOSE Evaluate and schedule Field Services Installation and Support calls.ROLE REQUIREMENT Evaluate Field Service support calls logged on Remedy based on priority and geographical location. Assign Filed services calls to best suitable engineer or SMME based on skill level required and geographical location of the call. Liaise with Vodacom CSOC / ENS...

We are looking for highly Motivated Call center agents eager to learn and grow in the Call Centre Industry.Job Responsibilities and Duties: Management and resolve customer complaints. Sell products and place customer orders telephonic Identify and escalate issues to supervisors. Provide product and service information to customers.Requirements:Must be able...

Our client in the telecommunications industry is currently searching for a shift manager who will be responsible for planning and managing the daily call desk operations, shift schedules, agent's performance and customer escalations.- Duties:_ Ensure customers are updated on progress of faults and that all duties within the call desk are performed accurately...

Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales.We are looking for a Call Centre Agent to join our team and take us...

Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales.We are looking for a Call Centre Agent to join our team and take us...

Afrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales.We are looking for a Maintenance Call Centre Agent to join our team...

Salary: Market related**Location: Midrand**Job type: Fixed Term Contract**Industry: FMCG**Reference Number: RDT.D.CCA **COMPANY DESCRIPTION:Our client, a well-established company within the FMCG sector is looking for an experienced Call Centre Agent to join their team on a fixed term contract basis.JOB DESCRIPTION:MAIN DUTIES & RESPONSIBILITIES: Internal...

Outbound call centre agentOur Business is based in Johannesburg, Midrand.We are looking for Dynamic Outbound Call centre sales staff for telesales positions.Excellent Telephone Skills are requiredCustomer service oriented and candidate must work well in a teamTarget driven candidates are required to apply for this positionMust be able to work well under...