IT Quality Analyst Intern

2 weeks ago


Midrand, Gauteng, South Africa Advanced Projects and People Full time

Introduction


The main purpose of the role is to assist the Quality department in to recommending, implementing, and monitoring preventative and corrective actions to ensure that quality standards with the Service Desk environment is achieved.


Duties & Responsibilities

  • Setting coaching and remediation sessions between the Service Desk Consultants and the Senior Quality Analyst to verify awareness of standards and processes and facilitate improvement.
  • Listening to agents calls with the Senior Quality Analyst and providing feedback of calls monitored to the Services Delivery Manager and the Service Desk Team Lead.
  • Adhering to the Service Level Agreement.
  • Providing administrative support within the department.

Desired Experience & Qualification

  • Degree in Information Technology or relevant qualification.
  • Strong Communication Skills.
  • Problem solving Skills.
  • Time Management Skills.
  • Quality management skills.
  • Attention to detail.
  • Organization skills.
  • Ability to work with people.
  • Reporting Skills.
  • Excellent communication and organizational skills.
  • Excellent analytical and problemsolving skills.
  • Root cause and problemsolving skills.

Job Types:
Full-time, Temporary, Contract

Ability to commute/relocate:

  • Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 2023/07/07

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