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Workflow Administrator
2 weeks ago
Role Objective:
To prepare work schedules and distribute to the team to meet the client needs.
Qualification Required:
- Logistics/Transport/Administration Diploma
Experience, skills and knowledge required for the role
- Previous Administration experience
- Highly motivated individual, willing to coordinate tasks with a closeknit team while also being able to work independently when needed.
- Able to take the initiative and prioritise workload.
- Excellent communication and problemsolving skills.
- Have a 'can do' attitude.
- IT literacy: Able to confidently use MS Word, Excel and Outlook.
Additional Experience Preferable:
- Working knowledge of the Transport / logistics industry
- Exposure to the Transport industry
- Leadership ability to manage and lead a team without necessarily direct reporting lines.
Minimum requirements:
- Computer Literacy
- Proficiency in Microsoft Office (Excel, Word & Outlook)
- Valid drivers license & own transport.
Duties/Responsibilities:
- Assist with management of drivers throughout the day
- Research required information using available resources
- Manage and resolve customer complaints
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Documentall call information according to standard operating procedures
- Complete call logs
- Route Planning
- Customer service skills
- Resolve any arising problems or complaints.
- Strategically plan logistics, transportation, and customer services
- Excellent analytical, problem solving and organizational skills.
- Ability to work independently and handle multiple projects.
Salary:
R10 000,00 - R11 500,00 per month
Education:
- Diploma (required)
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