Underwriting Administrator

2 weeks ago

Cape Town, Western Cape, South Africa JenRecruitment Full time

Our client based in Claremont (Cape Town) is looking to hire an underwriting administrator will validate and assess insurance policy applications in order to manage risk and to ensure effective and efficient new business and underwriting administration.

Main Functions:

  • To adhere to the standard underwriting process and guidelines
  • To extract the days underwriting cases and to accurately process all underwriting cases within the SLA agreement of 24 to 48 hours.
  • To contact the potential clients and to do the tele-underwriting and to make the appropriate underwriting decisions by using the SwissRe underwriting manual within the stipulated turnaround time.
  • To be professional and to provide a high level of service excellence when interacting telephonically with clients relating to their application and with the sales agents and other colleagues.
  • To update the underwriting source file with the decision made and to inform the relevant sales agent accordingly.
  • To ensure that all the daily underwriting admin work is correctly carried out by double checking that the workflow records have been updated, decision recorded, and the form saved to the client folder.
  • To send the declined communication to clients whose applications were unsuccessful.
  • To resolve between 25 to 30 underwriting cases per day
  • To resolve client contact details when the underwriting cases are insufficient to meet your daily target.
  • Upload and save the underwriting decision and underwriting form to the client record on the Owls system.
  • To ensure that you respond to and resolve underwriting requests with the maximum TAT of 48 hours.
  • To notify your manager of any priority issues, queries for escalation or complaints received
  • To be creative and use your initiative in resolving outstanding cases so that the underwriting decision can be finalised.
  • Think of working smarter and of ways to improve the onboarding process and to add value to the client's new business policy experience.
  • You are responsible to ensure that you fully understand the relevant insurance products, the administration processes and the systems so that you can operate efficiently and are competent in your job as an underwriting administrator.
  • To daily maintain your workflow Inbox tasks and any stat records for workflow management.
  • To identify any additional training needs to be provided to the sales agents relating to the credit protection product and to identify any improvement in the underwriting business process.

Skills

  • Good written and verbal communication skills
  • Good negotiation skills and effective in dealing with customers and meeting their expectations.
  • Ability to apply administration principals and work with detail and have a high level of accuracy.
  • Intermediary MS Office, especially Excel, Word and Microsoft Outlook skills
  • Good time management
  • Planning and organising
  • Works well in a team and independently
  • Coping with pressure and setbacks
  • Been pro-active and using your initiative.
  • 2 years relevant life insurance policy medical underwriting experience
  • A tertiary qualification in the medical field would be advantageous.

Attitude

  • Ability to work well under pressure.
  • Commitment to meet daily targets.
  • Self-motivated
  • Having a can-do attitude

When applying please submit the following documents to be shortlisted:

  • ID Copy
  • Matric Certificate
  • Recent payslip
  • Notice Period if successful

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