Administrator: Indexing

2 weeks ago


Cape Town, Western Cape, South Africa Momentum Corporate Full time

IntroductionRole Purpose**- Accurately and effectively analyse and review incoming correspondence and documents and create and allocate appropriate workflow task on the workflow system within the service level agreement

Requirements:

  • Matric qualification or equivalent
  • At least 1 year administration and data capturing experience in an insurance environment
  • Intermediate Microsoft Excel skills
  • Employee Benefits experience will be an advantage

Duties & Responsibilities

  • Data capturing in respect documents and correspondence.
  • Fair and accurate allocation of workflow to administrators.
  • Respond to and resolve basic enquiries within agreed service level agreement.
  • Update report (MS Excel) with allocation of new business.
  • Familiarise self with the variousareas within Momentum Corporate in order to gain knowledge of where enquiries should be directed to, if required.
  • Ensuring a high level of customer service when liaising with stakeholders.
  • Provide support to the frontline team for inbound call overflows & query handling.
  • Ensuring that the principles and outcomes of TCF (Treating Customers Fairly) are practiced and achieved in all duties performed and services provided to all stakeholders.

Competencies

  • Attention to detail.
  • Time management skills.
  • Communication skills.
  • Planning skills.
Interpersonal skills
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