Helpdesk Operator

2 weeks ago

Cape Town, Western Cape, South Africa Tower Group Full time

Required:

  • Matric (Must)
  • Relevant degree or diploma Equivalent (added advantage)
  • A minimum of 3 years' property experience
  • Strong Proficiency in relevant computer packages (MS Office) and software packages (PIMS & MyBuildings)

Responsibilities:

Helpdesk:

  • Attend to daily logged calls on the helpdesk/MyBuildings.
  • Logging and followup of complaints or other requests received from tenants for services to be rendered.
  • Checking and advising the PSM on the client's mandates
  • Ensuring supporting documents are attached to Helpdesk/MyBuildings system.
  • Allocating work orders to directly employed Property Service Management.
  • Tracking job progress when call was logged, PO created, vendor completing to capturing invoices and report overdue work orders.
  • Fast and efficient handling of calls received by helpdesk. Assign job cards to internal maintenance operatives and PSM. Immediate logging of the calls and supply reference #'s to the requester.
  • Attending to follow ups and escalations of work orders daily.
  • Accepting and completing of job cards and closing of work orders.
  • Liaise with contractors, Building Managers, Property Manager and Facilities Manager to ensure all parties are up to date with current issues/changes.
  • Notifying responsible supervisor of work to be carried out.
  • Assist Property administrator with the uploading of tenants on MyBuildings.
  • Follow standards of the helpdesk procedures.
  • Adhere to deadlines set by management.

Invoice Management:

  • Checking/Audit all received invoices daily.
  • All vendor's invoices received to be checked against
compliance checklist.

Check coding of invoices as per the code supplied by the requester of the job card.

  • Ensuring that correct paperwork is attached to invoice.
  • Follow up and resolve noncomplaint invoices.
  • Reconciliation of vendors statements

Reporting:

  • Prepare and report on daily progress report of helpdesk/MyBuildings. Report overdue work orders.
  • Assist with accrual report per Service Manager from the system (monthly).

Vendors:

  • Loading vendors on PIMS2 / MyBuildings.
  • Manage vendor's documentation are in line with procedure documentation (monthly)
  • Assist contractors on MyBuildings (daily).
  • Assist finance department with SLA invoices (monthly).
  • Update Vendor files with the required documents (monthly).
  • Audit approved vendor list and report noncompliance to PSM (monthly).

Query Resolution:

  • Escalations of unresolved logged calls to Management.
  • Resolve queries allocated by Management.
  • Inform management of recurring problems.

General:

  • Follow Procurement standards and procedures. (as per Eris Procurement requirements).
  • Complete insurance claims and send to insurer

  • Helpdesk Operator

    2 weeks ago

    Cape Town, Western Cape, South Africa Clicks Group Limited Full time

    Listing reference: 016709Listing status: Online-Position summaryIndustry:Wholesale & Retail Trade- Job category:Office SupportLocation:Cape Town- Contract:PermanentEE position:YesIntroduction An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The role will be based in Woodstock, Cape Town and will report to the...

  • HR Helpdesk Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Heineken Full time

    We Go Places How about you?Immediate Superior: HR Helpdesk Team LeaderLocation: Western CapeFunction: Shared ServicesType of Contract: PermanentReference Number: 97533Closing Date: 27/11/2023KEY RESPONSIBILITIES Operating at optimum performance levels, ensuring that an effective and efficient service is provided to internal clients enquiring through the...

  • IT Helpdesk Admin Support

    2 weeks ago

    Cape Town, Western Cape, South Africa Dudobi (Pty) Ltd Full time

    BackgroundDudobi, an established UK-based managed service provider is looking to grow its local South African team. Established in 2000, the company designs, builds, and manages secure cloud-based solutions for its B2B clients in Europe and Africa.From cloud infrastructure to VoIP, Microsoft 365, co-managed services, desktop support, cloud security,...

  • IT Helpdesk Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa BET Software Full time

    We Want You:You Bring: Diploma or Degree in Computer Systems (advantageous). At least 3 years' experience in supervising or team lead within a service desk/help desk environment, infrastructure remote support. Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) (advantageous). Microsoft Systems Engineer (MCSE) (advantageous)....

  • Junior IT Helpdesk Support

    2 weeks ago

    Cape Town, Western Cape, South Africa Masthead (Pty) Ltd Full time

    Junior IT Helpdesk SupportRegion: Mowbray, Cape TownTo start: As soon as possibleAt Masthead (Pty) Ltd, our passion is keeping businesses in business. As a national supplier of compliance and practice management services to independent financial advisors and other licensed financial service providers (FSPs), we know this can only be achieved through the...

  • Service Desk Consultant/it Helpdesk

    2 weeks ago

    Cape Town, Western Cape, South Africa Corporate Placements Full time

    Must have:1 year experience in similar support environmentKnowledge of retail operationsMinimum of Matric qualification (Grade 12 qualification)An IT qualification / certification or diploma would be an advantageComputer literacy is essentialAccuracy and attention to detailExcellent verbal communications and people skillsMust have reliable transportMust be...

  • Helpdesk Technician

    2 weeks ago

    Cape Town, Western Cape, South Africa AJC International Full time

    Position Summary:We are seeking a highly motivated Helpdesk Technician to support our Infrastructure and Service desk in Atlanta. The purpose of the Infrastructure Support Engineer role is to provide technical expertise to support the service desk and maintain infrastructure for the organization in the EMEA offices. This is an internal customer-facing role...

  • IT Helpdesk Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Xceptor Full time

    ABOUT XCEPTOR:Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.We are...

  • Temp HR Helpdesk Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Recruitment Matters Africa Full time

    Our client is looking for a Temp HR Helpdesk Consultant to join their team.Purpose Statement of the PositionThe Temp HR Helpdesk Consultant will form part of the team within the Shared Service Centre who will be responsible for the interaction with all bargaining and non-bargaining employees in respect of HR related queries and tasks through various means of...

  • Global Onsite Talent Acquisition Helpdesk

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Careers Full time

    LOCATION:Cape Town,ZA JOB TYPE:Full-TimePAY TYPES:Salary + BonusSALARY:Commensurate BENEFITS &PERKS:MANAGEMENT:Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, AdvancementAPPLICATION DETAILS:No Resume Required, On-site Interview POSITION OVERVIEW:Global Onsite Talent Acquisition Helpdesk...

  • X2 Inhouse Helpdesk Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Sanlam Full time

    About Sanlam Corporate: Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We believe in creating and cultivating a positive, energised working environment that gives every...

  • Property Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa Secondments Recruitment Full time

    Job Advert Summary:Respond to orders, general customer inquiries, invoice questions, and customer complaints. Logging and followup of complaints or other requests received from tenants for services to be rendered. Checking and advising the PSM on the client's mandates Ensuring supporting documents are attached to Helpdesk/My Buildings system.Minimum...

  • Database Ms Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence.Our client is recruiting for a...

  • Technical Support Co-ordin

    2 weeks ago

    Cape Town, Western Cape, South Africa Zeal HR Full time

    Role Overview: Technical Support Co-ordinatorJob Overview: The IT Support Co-ordinator is responsible for providing technical support to end-users, maintaining IT systems and infrastructure, and ensuring efficient operation of the helpdesk. This role involves troubleshooting hardware and software issues, managing user accounts, and coordinating with IT teams...

  • Customer Service Operative

    2 weeks ago

    Cape Town, Western Cape, South Africa Bo-Smart Ltd Full time

    Customer Service Operative Hiring Company: Fashion Eyewear_OverviewWe are looking for a remote-working Customer Service Operative to handle customer enquiries across a range of channels. This is a fully remote role in a full-time position. As you would be the public face of Fashion Eyewear, it is vital that you have a genuine passion for customer service,...

  • Property Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Position : Property AdministratorLocation : Cape TownReport : Senior Property Services ManagerPURPOSE OF JOBRespond to orders, general customer inquiries, invoice questions, and customer complaints._ Helpdesk_ Attend to daily logged calls on the helpdesk/MyBuildings. Logging and followup of complaints or other requests received from tenants for services to...

  • Intermediate IT Helpdesk Technician

    2 weeks ago

    Cape Town, Western Cape, South Africa BET Software Full time

    We Want You:You Bring: Required relevant qualifications in IT. IT Certification or course preferably A+, N+ from a recognized institution. At least 2 years' experience in a service desk/help desk environment, infrastructure remote support. Experience with servicelevel agreements and ticket management tools. Experience in networking and telecommunications. A+...

  • IT Helpdesk Technician L2

    2 weeks ago

    Cape Town, Western Cape, South Africa BET Software Full time

    We Want You:You Bring: Matric Required relevant qualifications in IT. IT Certification or course preferably A+, N+ from a recognised institution. At least 2 years' experience in a service desk/help desk environment, infrastructure remote support. Experience with servicelevel agreements and ticket management tools. Experience in networking and...

  • IT Systems Design Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa StaffCentral Consulting Full time

    Job Duties/Responsibilities will include:Actively seeks out IT trends that are in the market to keep relevantMaintaining strong internal cross-departmental relationshipsPrepare PC and system process documentationDesign, develop, implement, and maintain IT support helpdesk structure to deliver a reliable, high-performance SLA.Ensure systems comply with...

  • Head of Human Capital Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa Guardian Recruiting Full time

    _Job Specification_To lead and direct the routine functions of the Human Capital Ops team, by developing and maintaining a savvy Human Capital infrastructureAchieves the desired company culture that delivers against the companys strategic intentParticipate in developing the HC Strategy and provide strategic HC leadership within the businessLead and inspire a...