IT Helpdesk Admin Support

2 weeks ago

Cape Town, Western Cape, South Africa Dudobi (Pty) Ltd Full time

Background
Dudobi, an established UK-based managed service provider is looking to grow its local South African team.

Established in 2000, the company designs, builds, and manages secure cloud-based solutions for its B2B clients in Europe and Africa.


From cloud infrastructure to VoIP, Microsoft 365, co-managed services, desktop support, cloud security, consulting, advisory and more, Dudobi delivers expertise and premium service.

With numerous leading accreditations including ISO 27017, we work at an extremely high level, going above and beyond for our clients every day.


Responsibilities:

Helpdesk Triage:

  • Receive incoming helpdesk calls and triage or log tickets
  • Assign helpdesk tickets to the most suitable engineers
  • Identify and differentiate between various types of desktop and server helpdesk requests
  • Monitor and actively manage service level agreements (SLAs)

Team Support and Administration:

  • Assist the Helpdesk team as needed
  • Manage and maintain team mailboxes
  • Handle routine administrative tasks

Internal and Client Reporting:

  • Generate regular reports for internal use and clients using templates and system data

Procurement of Licensing and Hardware:

  • Utilize online systems and tools to check, increase, and decrease client software licenses
  • Ensure accurate billing and reconciliation of all client software licenses

Requirements:

  • Excellent written and spoken English for effective business communication
  • Proficiency in Microsoft Office Suite and Windows operating system
  • 2+ years of IT helpdesk experience is preferred
  • Grade 12 with a preference for Maths or IT background
  • Microsoft certification or other formal IT qualification is advantageous
  • Demonstrated excellent telephone etiquette
  • Strong attention to detail and accuracy in work
  • Good interpersonal skills and ability to work well within a team
  • Professional work ethic
  • Experience in serving demanding international clients with high service standards
  • Positive attitude, quick learner, and dedicated work ethic

Benefits

  • Dynamic and collaborative small company environment with a team of motivated engineers
  • Significant responsibility for triaging helpdesk calls and tickets for clients across Europe and Africa
  • Opportunity to contribute ideas and suggestions for improvement
  • Fun team events, including weekly team lunch
  • Minimum of 20 days of leave per year
  • Personal growth and advancement opportunities within a dynamic small business environment

Salary:
R15, R18,000.00 per month

Application Question(s):

  • Are you tech savvy?

Education:

  • High School (matric) (required)

Experience:

  • Administration: 5 years (required)

Language:

- excellent English (required)

License/Certification:

  • IT qualification (preferred)

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