IT Systems Design Administrator
2 weeks ago
Job Duties/Responsibilities will include:
Actively seeks out IT trends that are in the market to keep relevant
Maintaining strong internal cross-departmental relationships
Prepare PC and system process documentation
Design, develop, implement, and maintain IT support helpdesk structure to deliver a reliable, high-performance SLA.
Ensure systems comply with industry standards and Corp policies
Maintain all mobile solutions and SIM card requirements
Select and install appropriate data communications components configured to meet the company's needs
Assist with the setup of routers, switches, and all other network infrastructure.
Define, document, and enforce system standards
Design, recommend and implement new solutions to improve the resilience of PC operations
Monitor network performance and troubleshoot problems and outages
Collaborate with IT colleagues to help optimize system and network and system performances
Report PC operation status based on project management and priority information
Provide Level-1/2/3 support and troubleshooting to resolve issues
Protecting data, software, and hardware by coordinating, planning and implementing network security measures.
Designing, configuring, and testing networking software, computer hardware, and operating system software.
Create accurate network diagrams and documentation for design and planning network communication systems
Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
Remote support of business teams when required
Undertaking data network fault investigations in local and wide area environments, using information from multiple sources
Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
Capacity management and audit of all PC's
Liaising with project management teams, Ops and CX teams on a regular basis.
Monitor performance and ensure system availability and reliability, including system resource utilization, trending, and capacity planning
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
Select and implement security tools, policies, and procedures in conjunction with the company's security team
Liaise with vendors and other IT personnel for problem resolution
Provide training to all staff where required.
Assist with disaster recovery operations and data backups when required.
Ability to help and assist desktop support teams on helpdesk and end user computing.
5+ years' experience in System design and administration
A relevant tertiary qualification in Information Technology or MCSA / MCSE / MCITP / MCP for current Microsoft supported versions
Certification in Microsoft 365 administration
Cisco CCNA or CCNP
A+ and N+
5+ years' experience in Windows Server Operating Systems
1+ years' experience in performance and capacity monitoring
3+ years' experience in Microsoft 365 administration
2+ years' experience in dialler and VoIP administration
2+ years' experience in Cloud Computing
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