Helpdesk Operator

2 weeks ago

Cape Town, Western Cape, South Africa Clicks Group Limited Full time

Listing reference: 016709
Listing status: Online-
Position summary

Industry:
Wholesale & Retail Trade

-
Job category:Office Support
Location:Cape Town

-
Contract:Permanent
EE position:Yes
Introduction

  • An exciting opportunity as Helpdesk Operator has become available at New Clicks SA (Pty) Ltd. The role will be based in Woodstock, Cape Town and will report to the Helpdesk Supervisor.
    Job description

Job Purpose:

  • To receive incoming calls to the helpdesk and log all calls accurately and professionally. To allocate calls to the correct department and ensure that the call is executed followed up if required and closed on completion. Maintain communication between the helpdesk and the caller. Ensure the caller is satisfied with the action taken and services received from the department responsible for executing the call. Ensure all store queries are effectively resolved timeously.

Job Objectives:

  • Ensure that systems are maintained, input is done accurately with all relevant information required to complete the task, at a high level standard.
  • Work & Call quality assessments by means of quality and assurance processes.
  • Follow up and provide feedback on calls logged to ensure that the service is being delivered according to SLA's in place
  • Liaison with Suppliers regarding Accounts Payable Followups to ensure service continuity.
  • Provide reports and feedback to the Helpdesk Supervisor on all followups and calls to be able to manage call lists effectively
  • Ensure that all completed work is closed on 4me.
  • Report issues and problems to the Help Desk Supervisor.
  • Investigation of AWOL orders created by Accounts Payable.
  • All afterhours calls to be managed and escalated efficiently
  • The afterhours calls will be managed according to a schedule drawn up by the help desk supervisor. Each Helpdesk operator will be allocated a week to be on standby.
  • All relevant information to be captured and updated on the tracker
  • Ensure all Policy and Procedures as well as Standard as set out by Management are adhered to.
  • Practice good work ethic and work as a team to achieve the targets set.

Minimum requirements

Qualifications and Experience:

  • Matric
years related experience in similar environment

  • Customer Service Experience

Skills, Abilities and Job Related Knowledge:

  • Computer Literate
  • Communication skills
  • Administrative skills
  • Problem identifying and solving

Essential Competencies:

  • Goes out of way to understand the business needs and works with a longterm perspective in addressing service related concerns.
  • The ability to establish and maintain effective relationships at all levels within and/or outside the organisation
  • Establish clear priorities, define deadlines and action effectively.
  • Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions, taking action that is consistent.
  • Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures.
  • Be resilient and able to think on your feet.
  • Must be able to work under pressure
  • Must be flexible and energetic
  • Must be quick and efficient in dealing with problems
  • Must be friendly, helpful and polite
  • Must be honest, responsible and selfmotivated
  • Must be punctual and reliable
  • Must be able to work independently
  • Attention to detail
  • Must be able to multi task

  • Helpdesk Operator

    2 weeks ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Required: Matric (Must) Relevant degree or diploma Equivalent (added advantage) A minimum of 3 years' property experience Strong Proficiency in relevant computer packages (MS Office) and software packages (PIMS & MyBuildings)Responsibilities:Helpdesk: Attend to daily logged calls on the helpdesk/MyBuildings. Logging and followup of complaints or other...

  • HR Helpdesk Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Heineken Full time

    We Go Places How about you?Immediate Superior: HR Helpdesk Team LeaderLocation: Western CapeFunction: Shared ServicesType of Contract: PermanentReference Number: 97533Closing Date: 27/11/2023KEY RESPONSIBILITIES Operating at optimum performance levels, ensuring that an effective and efficient service is provided to internal clients enquiring through the...

  • IT Helpdesk Admin Support

    2 weeks ago

    Cape Town, Western Cape, South Africa Dudobi (Pty) Ltd Full time

    BackgroundDudobi, an established UK-based managed service provider is looking to grow its local South African team. Established in 2000, the company designs, builds, and manages secure cloud-based solutions for its B2B clients in Europe and Africa.From cloud infrastructure to VoIP, Microsoft 365, co-managed services, desktop support, cloud security,...

  • IT Helpdesk Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa BET Software Full time

    We Want You:You Bring: Diploma or Degree in Computer Systems (advantageous). At least 3 years' experience in supervising or team lead within a service desk/help desk environment, infrastructure remote support. Microsoft Technology Associate (MTA) or Microsoft Technology Associate (MCSA) (advantageous). Microsoft Systems Engineer (MCSE) (advantageous)....

  • Junior IT Helpdesk Support

    2 weeks ago

    Cape Town, Western Cape, South Africa Masthead (Pty) Ltd Full time

    Junior IT Helpdesk SupportRegion: Mowbray, Cape TownTo start: As soon as possibleAt Masthead (Pty) Ltd, our passion is keeping businesses in business. As a national supplier of compliance and practice management services to independent financial advisors and other licensed financial service providers (FSPs), we know this can only be achieved through the...

  • Service Desk Consultant/it Helpdesk

    2 weeks ago

    Cape Town, Western Cape, South Africa Corporate Placements Full time

    Must have:1 year experience in similar support environmentKnowledge of retail operationsMinimum of Matric qualification (Grade 12 qualification)An IT qualification / certification or diploma would be an advantageComputer literacy is essentialAccuracy and attention to detailExcellent verbal communications and people skillsMust have reliable transportMust be...

  • Helpdesk Technician

    2 weeks ago

    Cape Town, Western Cape, South Africa AJC International Full time

    Position Summary:We are seeking a highly motivated Helpdesk Technician to support our Infrastructure and Service desk in Atlanta. The purpose of the Infrastructure Support Engineer role is to provide technical expertise to support the service desk and maintain infrastructure for the organization in the EMEA offices. This is an internal customer-facing role...

  • IT Helpdesk Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Xceptor Full time

    ABOUT XCEPTOR:Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.We are...

  • Temp HR Helpdesk Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Recruitment Matters Africa Full time

    Our client is looking for a Temp HR Helpdesk Consultant to join their team.Purpose Statement of the PositionThe Temp HR Helpdesk Consultant will form part of the team within the Shared Service Centre who will be responsible for the interaction with all bargaining and non-bargaining employees in respect of HR related queries and tasks through various means of...

  • Global Onsite Talent Acquisition Helpdesk

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Careers Full time

    LOCATION:Cape Town,ZA JOB TYPE:Full-TimePAY TYPES:Salary + BonusSALARY:Commensurate BENEFITS &PERKS:MANAGEMENT:Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, AdvancementAPPLICATION DETAILS:No Resume Required, On-site Interview POSITION OVERVIEW:Global Onsite Talent Acquisition Helpdesk...

  • X2 Inhouse Helpdesk Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Sanlam Full time

    About Sanlam Corporate: Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We believe in creating and cultivating a positive, energised working environment that gives every...

  • Property Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa Secondments Recruitment Full time

    Job Advert Summary:Respond to orders, general customer inquiries, invoice questions, and customer complaints. Logging and followup of complaints or other requests received from tenants for services to be rendered. Checking and advising the PSM on the client's mandates Ensuring supporting documents are attached to Helpdesk/My Buildings system.Minimum...

  • Database Ms Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence.Our client is recruiting for a...

  • Technical Support Co-ordin

    2 weeks ago

    Cape Town, Western Cape, South Africa Zeal HR Full time

    Role Overview: Technical Support Co-ordinatorJob Overview: The IT Support Co-ordinator is responsible for providing technical support to end-users, maintaining IT systems and infrastructure, and ensuring efficient operation of the helpdesk. This role involves troubleshooting hardware and software issues, managing user accounts, and coordinating with IT teams...

  • Customer Service Operative

    2 weeks ago

    Cape Town, Western Cape, South Africa Bo-Smart Ltd Full time

    Customer Service Operative Hiring Company: Fashion Eyewear_OverviewWe are looking for a remote-working Customer Service Operative to handle customer enquiries across a range of channels. This is a fully remote role in a full-time position. As you would be the public face of Fashion Eyewear, it is vital that you have a genuine passion for customer service,...

  • Property Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa Tower Group Full time

    Position : Property AdministratorLocation : Cape TownReport : Senior Property Services ManagerPURPOSE OF JOBRespond to orders, general customer inquiries, invoice questions, and customer complaints._ Helpdesk_ Attend to daily logged calls on the helpdesk/MyBuildings. Logging and followup of complaints or other requests received from tenants for services to...

  • Intermediate IT Helpdesk Technician

    2 weeks ago

    Cape Town, Western Cape, South Africa BET Software Full time

    We Want You:You Bring: Required relevant qualifications in IT. IT Certification or course preferably A+, N+ from a recognized institution. At least 2 years' experience in a service desk/help desk environment, infrastructure remote support. Experience with servicelevel agreements and ticket management tools. Experience in networking and telecommunications. A+...

  • IT Helpdesk Technician L2

    2 weeks ago

    Cape Town, Western Cape, South Africa BET Software Full time

    We Want You:You Bring: Matric Required relevant qualifications in IT. IT Certification or course preferably A+, N+ from a recognised institution. At least 2 years' experience in a service desk/help desk environment, infrastructure remote support. Experience with servicelevel agreements and ticket management tools. Experience in networking and...

  • IT Systems Design Administrator

    2 weeks ago

    Cape Town, Western Cape, South Africa StaffCentral Consulting Full time

    Job Duties/Responsibilities will include:Actively seeks out IT trends that are in the market to keep relevantMaintaining strong internal cross-departmental relationshipsPrepare PC and system process documentationDesign, develop, implement, and maintain IT support helpdesk structure to deliver a reliable, high-performance SLA.Ensure systems comply with...

  • Head of Human Capital Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa Guardian Recruiting Full time

    _Job Specification_To lead and direct the routine functions of the Human Capital Ops team, by developing and maintaining a savvy Human Capital infrastructureAchieves the desired company culture that delivers against the companys strategic intentParticipate in developing the HC Strategy and provide strategic HC leadership within the businessLead and inspire a...