Customer Service Operative

1 week ago


Cape Town, Western Cape, South Africa Bo-Smart Ltd Full time

Customer Service Operative

  • Hiring Company: Fashion Eyewear_

Overview
We are looking for a remote-working Customer Service Operative to handle customer enquiries across a range of channels. This is a fully remote role in a full-time position.

As you would be the public face of Fashion Eyewear, it is vital that you have a genuine passion for customer service, are motivated by challenges, and are eager to learn.


About the company
Fashion Eyewear is the fastest-growing luxury eyewear company and delivers high
- end glasses, sunglasses, and lenses globally. This is a very exciting time to join our company and be part of our success.

Applicant Requirements

  • Required skills and experience:_
For this role, a strong Internet connection is required, along with:

  • Previous experience in a call/contact centre role
  • applicants must have experience in high-volume enquiries;
  • Excellent English, both written and spoken;
  • Strong communication skills, both written and verbal;
  • Excellent customer service skills;
  • An aptitude for working with people;
  • Patience and empathy with customers who may need extra support;
  • A polite and professional telephone manner;
  • Ability to work under pressure and meet deadlines.
  • Additionally desired (but not required) skills and experience:_
  • Optical experience (i.e. you have worked in the optical/eyewear industry or have good knowledge of eyewear and lenses)
  • Experience on the software we utilise: Shopify, Linnworks, Zendesk

Job description and daily responsibilities

  • Answer incoming calls in a polite and professional manner, listen to customers, and deal with customers' concerns;
  • Offering the best solution, ensuring customer satisfaction;
  • Create, amend, and confirm customer orders;
  • Professionally liaising with colleagues to ensure a high level of customer service is maintained;
  • Being multiskilled and developing knowledge of all roles within the team and across business lines/areas to provide cover when requested;
  • Effectively develop and maintain a good level of team morale, supporting colleagues to achieve business goals and objectives.
An agent will spend the majority of their time on helpdesk enquiries (tickets) via
Zendesk.

Ticket enquiries range from order update requests, tracking requests, technical queries, general enquiries, sales or returns enquiries, and troubleshooting/order issues.


Compensation and benefits


We offer fantastic staff discounts on eyewear and lenses, career progression, 28 days holiday per annum (including bank holidays), and fully remote work.

- **Does this position sound like the perfect fit for your customer service skills and can

Job Types:
Full-time, Permanent

Experience:

  • Customer service: 1 year (required)
  • Call centre: 1 year (required)


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