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Helpdesk Technician

3 months ago

Cape Town, Western Cape, South Africa AJC International Full time

Position Summary:

We are seeking a highly motivated
Helpdesk Technician to support our Infrastructure and Service desk in Atlanta.

The purpose of the Infrastructure Support Engineer role is to provide technical expertise to support the service desk and maintain infrastructure for the organization in the EMEA offices.

This is an internal customer-facing role that entails the need to communicate technical information to a non-technical audience.

Scope of Responsibility:

  • Providing excellent customer service, technical assistance, and support for incoming queries and issues related to computer systems, software, and hardware
  • Manage the ICT help desk by serving as the first point of contact for all employees in the EMEA
  • Manage equipment inventory to ensure that office demand is met and produce userbased hardware
  • Maintain technical documentation and service catalog on the installation of software, the configuration of hardware, and problem troubleshooting
  • Liaise and communicate with vendors and other IT personnel for problemresolution
  • Install, modify, and repair computer hardware and software
  • Perform standard operating procedures for infrastructure

Essential Skills:

  • Working knowledge of MS Office 2010 and 2019, Windows 7 and 10, Windows server 2008 to 201
  • Strong analytical and problemsolving
  • Ability to work under pressure and with deadlines
  • Highly organized, detailoriented, and accurate
  • Able to work independently
  • Excellent communication skills, both written and verbal
  • Proficient in performing, break/fix, installations, and upgrades

Education and Experience:

Education:

Bachelor's degree in IT, cybersecurity, or related experience is required

Experience:

  • 5 years of Help Desk support
  • 35 years of IT Infrastructure Support experience
  • 35 years of Active Directory experience

Top 3 Global Key Competencies:

  • Detail Oriented
  • Communication
  • Initiative/Selfstarter